Fix Treatment Plan Closing Issue for Specific Patient

draft · practice-management troubleshootingpatient-records

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:56

Source thread

thread_id: spaces/AAAA05BdS6s/threads/cCgFcFpVKWo · 4 msgs · first 2025-02-13 · participants: Tech ATech B

Tech A 2025-02-13 17:53

Hey guys, treatment plan is closing only for this patient. If we do the same on another patient, works properly. Have to run dbsweep right?

video/mp4 20250213-1744-26.1049322.mp4

Tech B 2025-02-13 18:59

is your OBS only recording her conversation? 🙂 or were u muted?

Tech A 2025-02-13 19:05

I'm using snipping tool to record my screen,that's why you can't hear my voice, afaik 3cx is the one that records the calls

Tech B 2025-02-13 19:10

when I record my sessions using OBS, I can utilize different source

image/png image.png

**OBS Studio Audio Mixer panel** displaying three audio sources: **Audio Output Capture**, **Desktop Audio**, and **Mic/Aux**, each circled in red. All three channels show a readout of **0.0 dB** on the right side, with volume faders set to maximum (fully right on the blue slider). Each channel's VU meter shows active signal in the **-60 to -55 dB range** (green segment only, far left), indicating very low or near-silent signal levels across all three sources.

---
title: "Fix Treatment Plan Closing Issue for Specific Patient"
category: practice-management
tags: ["troubleshooting", "patient-records"]
source_thread_id: "spaces/AAAA05BdS6s/threads/cCgFcFpVKWo"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:56:07"
participants: ["Tech A", "Tech B"]
---

# Fix Treatment Plan Closing Issue for Specific Patient

## Problem
Treatment plan functionality is failing for one specific patient - the treatment plan closes unexpectedly when accessed. The same treatment plan feature works normally for other patients, indicating the issue is isolated to a single patient record rather than a system-wide problem.

## Resolution
1. Run dbsweep on the practice management database to repair corrupted patient data
2. Test treatment plan functionality for the affected patient after database repair completes
3. Verify treatment plan access works normally for other patients to confirm the fix is isolated

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/cCgFcFpVKWo`
- Attachments: 
  - ![20250213-1744-26.1049322.mp4](../attachments/cCgFcFpVKWo.cCgFcFpVKWo/20250213-1744-26.1049322.mp4)
  - ![image.png](../attachments/cCgFcFpVKWo.nQzmcnWOZqQ/image.png) — **OBS Studio Audio Mixer panel** displaying three audio sources: **Audio Output Capture**, **Desktop Audio**, and **Mic/Aux**, each circled in red. All three channels show a readout of **0.0 dB** on the right side, with volume faders set to maximum (fully right on the blue slider). Each channel's VU meter shows active signal in the **-60 to -55 dB range** (green segment only, far left), indicating very low or near-silent signal levels across all three sources.

Generated article

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