Resolve Hello Smile Azure vs Local Server Configuration Issues

draft · practice-management opendentalazuredata-migrationserver-error

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:56

Source thread

thread_id: spaces/AAAA05BdS6s/threads/-13rB2FSfGg · 21 msgs · first 2025-02-14 · participants: Tech ATech B

Tech A 2025-02-14 19:29

@all Guys, im trying to decode this Di Vinci code called Hello Smile. A freaking Pandora box. anyone knows the difference between these 2 servers?

image/png image.png

The image shows a computer management console listing 13 devices associated with "Hello Smile" dental locations, primarily Jackson Heights and one Azure/SVR Jackson Heights entry. Two entries are highlighted with red rectangles: **"HELLO SMILE AZURE - SVR JACKSON HEIG..."** (hostname: HSJHVDental.hellosmile.com) and **"HELLO SMILE JACKSON HEIGHTS - SVR19..."** (hostname: HSSSH01.hellosmile.com), both displaying a **red circle with exclamation mark (❗)** error indicator. Other devices show either a **green checkmark** (online/healthy), **red exclamation** (error/offline), or **yellow triangle warning** (⚠️) status indicators in the leftmost status column.

Tech A 2025-02-14 19:30

that svr19 hosts 2 VMs - DC and OD DB. So, whats in Azure then?!

Tech B 2025-02-14 19:34

Azure is the active live OD database, the one in Jackson heights Ross was preparing to do the cloud to local migration of open dental but it wasn't that easy so we never did it.

Tech A 2025-02-14 19:35

do u know why? whas was the issue?

Tech B 2025-02-14 19:35

can you check the internet speed at Jackson heights?

Tech B 2025-02-14 19:36

and then see how large the data size that is needed to be moved over internet...

Tech A 2025-02-14 19:37

(no text)

image/png image.png

**Speedtest by Ookla result displayed via LogMeIn remote session on server "HELLO SMILE JACKSON HEIGHTS - SVR19."** Download speed reads **306.00 Mbps**, upload reads **342.77 Mbps**, ping is **3 ms** with **67** and **6** indicator values visible. Connection is identified as **UnlimitedFiber**, ISP listed as **Verizon Enterprise Solutions**, IP address **98.113.86.58**, server location **New York, NY**; Result ID **17379134095**.

Tech A 2025-02-14 19:37

(no text)

image/png image.png

**Remote Desktop Session – File Properties Diagnostic View** A LogMeIn remote control session is active on a server labeled **"HELLO SMILE AZURE – SVR JACKSON HEIGHTS."** A Windows Explorer window shows the path **F:\mysql\data**, with a folder named **"jacksonheights"** selected; its Properties dialog displays a size of **28.9 GB (31,049,032,974 bytes)**, containing **853 Files, 0 Folders**, created **Wednesday, November 24, 2021, 6:02:23 PM**, with the **Read-only** attribute checkbox shown in an indeterminate (partially checked) state. No error codes are visible, but the Read-only attribute flag on a MySQL data directory is a notable configuration state.

Tech A 2025-02-14 19:37

(no text)

Tech B 2025-02-14 19:38

no idea now...let me find old chats to see why we couldn't do it

Tech A 2025-02-14 19:39

(no text)

Tech B 2025-02-14 19:40

we eventually figured it out, but this was one of the challenges.

image/jpeg Screenshot 2025-02-14 at 2.39.21 PM.jpg

A chat message from user **Ross Hendrickson** (Feb 15, 2024, 1:37 PM) reports the following speed test or connection metrics for a location identified as **Jackson Heights**: **10 Mbit download** and **400 (units unspecified, likely Kbit or Mbit) upload**.

Tech B 2025-02-14 19:40

notice it's exactly 1 year ago, 1 day short 😂

Tech A 2025-02-14 19:43

JH is still on pfsense. i can try to copy and see how much time it takes

Tech B 2025-02-14 19:44

what about the AtoZ folder, where is it now?

Tech A 2025-02-14 19:45

i only have ADT folder, no A-Z lol

image/png image.png

**Windows File Explorer** is open showing the contents of `C:\OpenDentImages` on a system named **W3SVC1**. Visible items include folders labeled **A**, **D**, and **T**, along with configuration files: `administration.config`, `applicationHost.config`, `CentralManager`, `CentralManagerConfig`, and `configEncKeyAes.key`. File dates range from **2/8/2021** to **2/26/2024**, with `configEncKeyAes.key` being the most recently modified at **2/26/2024 11:43 AM**.

Tech B 2025-02-14 19:46

maybe on local NAS?

Tech A 2025-02-14 19:47

how do i access it?

Tech A 2025-02-14 19:47

its deffinitely not on that Azure server

Tech B 2025-02-14 19:48

(no text)

image/jpeg Screenshot 2025-02-14 at 2.48.11 PM.jpg

The image shows a text-based inventory or asset management record entry. The entry lists an **Iosafe – Jackson Heights** device described as a "Local backup device but is currently also storing Open Dental images," with a noted action item to find an alternate solution for JH images. Associated fields show a username of **itadmin** and a masked password or credential field displayed as five asterisks (\*\*\*\*\*).

Tech A 2025-02-14 19:50

dont we want to implement proxmox here as well? since we already know hyper-v is 💩

---
title: "Resolve Hello Smile Azure vs Local Server Configuration Issues"
category: practice-management
tags: ["opendental", "azure", "data-migration", "server-error"]
source_thread_id: "spaces/AAAA05BdS6s/threads/-13rB2FSfGg"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:56:43"
participants: ["Tech A", "Tech B"]
---

# Resolve Hello Smile Azure vs Local Server Configuration Issues

## Problem

Hello Smile dental practice has a confusing dual-server configuration with both an Azure-hosted server (HSJHVDental.hellosmile.com) and a local Jackson Heights server (HSSSH01.hellosmile.com) showing error indicators in the management console. The local SVR19 server hosts two VMs (Domain Controller and Open Dental database), while the Azure server contains the active live Open Dental database with a 28.9 GB MySQL data directory. This split configuration resulted from an incomplete cloud-to-local migration that was abandoned due to bandwidth limitations - the office had only 10 Mbps download speeds at the time, making the transfer of nearly 29 GB of database files impractical.

The current setup leaves Open Dental images stored on a local IoSafe NAS device at Jackson Heights, while the database runs in Azure, creating a fragmented architecture that complicates maintenance and troubleshooting.

## Resolution

1. **Verify current network capacity** - Test internet speeds at Jackson Heights location to confirm if bandwidth has improved since the original migration attempt (previous speeds were 10 Mbps down/400 Mbps up)

2. **Assess data transfer requirements** - Check the current size of the MySQL database in F:\mysql\data\jacksonheights on the Azure server to estimate transfer time

3. **Locate image storage** - Access the IoSafe NAS at Jackson Heights using the itadmin credentials to verify Open Dental image storage location and size

4. **Plan migration strategy** - If bandwidth is sufficient (300+ Mbps as shown in recent tests), proceed with transferring the 28.9 GB database from Azure to the local server VMs

5. **Consolidate architecture** - Move both database and images to the local infrastructure to eliminate the split configuration and reduce ongoing Azure costs

Note: The Read-only attribute flag observed on the MySQL data directory should be cleared before attempting any migration operations.

## References

- Source discussion: `spaces/AAAA05BdS6s/threads/-13rB2FSfGg`
- Attachments:
  - ![image.png](../attachments/-13rB2FSfGg.-13rB2FSfGg/image.png) — The image shows a computer management console listing 13 devices associated with "Hello Smile" dental locations, primarily Jackson Heights and one Azure/SVR Jackson Heights entry. Two entries are highlighted with red rectangles: **"HELLO SMILE AZURE - SVR JACKSON HEIG..."** (hostname: HSJHVDental.hellosmile.com) and **"HELLO SMILE JACKSON HEIGHTS - SVR19..."** (hostname: HSSSH01.hellosmile.com), both displaying a **red circle with exclamation mark (❗)** error indicator. Other devices show either a **green checkmark** (online/healthy), **red exclamation** (error/offline), or **yellow triangle warning** (⚠️) status indicators in the leftmost status column.
  - ![image.png](../attachments/-13rB2FSfGg.3CDo7VXQM_U/image.png) — **Speedtest by Ookla result displayed via LogMeIn remote session on server "HELLO SMILE JACKSON HEIGHTS - SVR19."** Download speed reads **306.00 Mbps**, upload reads **342.77 Mbps**, ping is **3 ms** with **67** and **6** indicator values visible. Connection is identified as **UnlimitedFiber**, ISP listed as **Verizon Enterprise Solutions**, IP address **98.113.86.58**, server location **New York, NY**; Result ID **17379134095**.
  - ![Screenshot 2025-02-14 at 2.39.21 PM.jpg](../attachments/-13rB2FSfGg.ZvHqKRR7TD4/Screenshot 2025-02-14 at 2.39.21 PM.jpg) — A chat message from user **Ross Hendrickson** (Feb 15, 2024, 1:37 PM) reports the following speed test or connection metrics for a location identified as **Jackson Heights**: **10 Mbit download** and **400 (units unspecified, likely Kbit or Mbit) upload**.
  - ![Screenshot 2025-02-14 at 2.48.11 PM.jpg](../attachments/-13rB2FSfGg.avCzcxgpn78/Screenshot 2025-02-14 at 2.48.11 PM.jpg) — The image shows a text-based inventory or asset management record entry. The entry lists an **Iosafe – Jackson Heights** device described as a "Local backup device but is currently also storing Open Dental images," with a noted action item to find an alternate solution for JH images. Associated fields show a username of **itadmin** and a masked password or credential field displayed as five asterisks (\*\*\*\*\*).
  - ![image.png](../attachments/-13rB2FSfGg.rtuA5ZFoaO0/image.png) — **Remote Desktop Session – File Properties Diagnostic View**

A LogMeIn remote control session is active on a server labeled **"HELLO SMILE AZURE – SVR JACKSON HEIGHTS."** A Windows Explorer window shows the path **F:\mysql\data**, with a folder named **"jacksonheights"** selected; its Properties dialog displays a size of **28.9 GB (31,049,032,974 bytes)**, containing **853 Files, 0 Folders**, created **Wednesday, November 24, 2021, 6:02:23 PM**, with the **Read-only** attribute checkbox shown in an indeterminate (partially checked) state. No error codes are visible, but the Read-only attribute flag on a MySQL data directory is a notable configuration state.
  - ![image.png](../attachments/-13rB2FSfGg.wgi0QwXHpL0/image.png) — **Windows File Explorer** is open showing the contents of `C:\OpenDentImages` on a system named **W3SVC1**. Visible items include folders labeled **A**, **D**, and **T**, along with configuration files: `administration.config`, `applicationHost.config`, `CentralManager`, `CentralManagerConfig`, and `configEncKeyAes.key`. File dates range from **2/8/2021** to **2/26/2024**, with `configEncKeyAes.key` being the most recently modified at **2/26/2024 11:43 AM**.

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