Fix Brother iPrint&Scan 'Additional Software Required' Error on Windows 11 24H2
draft · equipment brotherdriverinstallationwindows-11scanner
Generated by docuprocessor
(prompt article/v3)
· 2026-04-22 16:02
Source thread
thread_id: spaces/AAAA05BdS6s/threads/MCX17Kh9WHk
· 37 msgs
· first 2025-02-19
· participants: Tech ATech BTech CTech D
Tech A
2025-02-19 14:18
Hey guys, did someone had this issue before? I'm trying to scan from the printer itself, when I try to set it up, I get this error. I tried to uninstall the drivers with revo, install them again, still doing the same thing -.-
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**Brother iPrint&Scan – Application Settings / Machine Scan Settings**
A dialog box titled **"Additional Software Required"** is displayed, stating: *"Download 'Full Driver & Software Package' from the Brother support website and install it."* This message was triggered within the **"Scan setting wizard from your machine"** window, which is overlaid on the **Machine Scan Settings** section of the Brother iPrint&Scan application settings interface.
Tech B
2025-02-19 14:24
Are you installing the "full driver and SW package" first before installing iprint&Scan?
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**Brother Full Driver & Software Package download page.** The package is titled "Full Driver & Software Package," released **10/19/2009 (Version A)**, file size **70.70 MB**, in English. The page displays a three-step download process including detail review, pre-download notes, and an End-User License Agreement (EULA) with an **"Agree to the EULA and Download"** button visible at the bottom of Step 3.
Tech A
2025-02-19 14:28
Yes, that's the one that I'm using. If you install that one, Brother Iprint&Scan will install automatically
Tech C
2025-02-19 14:39
what about NAPS2?
Tech A
2025-02-19 14:39
They want to scan from the printer itself
Tech C
2025-02-19 14:40
im not sure what u mean. By pressing the button on the device and selecting save to PC?
Tech A
2025-02-19 14:40
yes
Tech C
2025-02-19 14:41
usb or network?
Tech A
2025-02-19 14:41
network
Tech C
2025-02-19 14:41
does it work on another PC?
Tech A
2025-02-19 14:41
yeah, installed it lot of times on another offices too
Tech A
2025-02-19 14:41
it's not recognizing the driver for some reason
Tech A
2025-02-19 14:41
I'm able to scan from the software
Tech A
2025-02-19 14:41
But when I try to setup that scan from printer feature
Tech A
2025-02-19 14:42
it says that the driver is not installed
Tech D
2025-02-19 14:42
have you restarted pc after installing full package? 😏
Tech A
2025-02-19 14:42
(no text)
Tech C
2025-02-19 14:42
is the same feature works for this office with another PC?
Tech A
2025-02-19 14:42
yes
Tech B
2025-02-19 14:42
is this PC W11 24H2?
Tech A
2025-02-19 14:43
yes, I'm aware about the twain issue too 🫤
Tech C
2025-02-19 14:43
have u tried a different profile?
Tech A
2025-02-19 14:43
yes
Tech C
2025-02-19 14:45
Not sure. maybe try to find older drivers? any valuable info in the event viewer?
Tech A
2025-02-19 14:46
Weird thing is that I uninstall everything, and remove it from device manager, and keeps getting installed by itself -.-
Tech C
2025-02-19 14:47
(no text)
Tech A
2025-02-19 14:48
Scanner works from the computer, I'm thinking that maybe because of that W update the scanner is not being recognized so that's why it's saying that there's no driver installed
Tech D
2025-02-19 14:49
Have you had experience like that?
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**On-screen text and dialog content:**
The page heading reads: *"I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)."* A Microsoft Windows dialog box is displayed with the message: *"You must restart your computer to apply these changes — Before restarting, save any open files and close all programs."* Two buttons are present: **Restart Now** and **Restart Later**, with **Restart Later** highlighted by a red rectangle. The background window is labeled **"Brother Printing Device Installation – Setup Status"** with an InstallShield progress bar visible at the bottom.
Tech A
2025-02-19 14:52
I did not restart the computer before the installation finished
Tech D
2025-02-19 14:52
Last rescue,
Disable wuauserv service, uninstall drivers/printer and try installing full package
Extreme fix, would be finding those drivers in temp driver storage deleting and installing manually (very risky)
Tech A
2025-02-19 14:58
1. Finish the installation of your printer driver full package normally (Checked on 24H2, OS Build 26100.2605 - Dec 10,2024 Windows updated PC) and it will end up with only scanner driver installation failed. (Basically it won't scan from Control Center 4 scanner app and if you want to check, open 'Brother Utilities'-->Tools-->Installation Diagnostics, it will tell you only Scanner driver installation failed).
2. Go to 'Device Manager' --> Imaging devices --> Right click on 'Your printer name' --> Disable device
3. Again Right click on it, but this time click on Update driver --> Browse my computer for drivers --> Let me pick from a list of available drivers on my computer --> on next window you should already have your printer name, just select and click on Next.
Tech A
2025-02-19 14:58
This worked, my god
Tech A
2025-02-19 14:59
But now I'm getting another error 🤣
Tech A
2025-02-19 15:06
(no text)
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**Screen Capture – Windows Notification Area**
Two overlapping system notifications are visible. The first is an **iPrint&Scan informational message** stating: *"To enable or disable scan job notifications, right-click the iPrint&Scan icon in the task tray. You cannot disable iPrint&Scan error notifications."* The second is a **completed job notification** reading: *"Completed – Brother MFC-L2750DW series"* with an **"Open Folder"** button present. System taskbar shows timestamp **10:06 AM, 2/19/2025**, and the status bar indicates active encryption: **TLS_AES_256_GCM_SHA384**.
Tech A
2025-02-19 15:08
Finally worked. Follow those steps, and should work. I lost half of my hair fixing this, so if you have this issue please read this post
Tech C
2025-02-19 15:09
how about KB article? 99% of the tips and tricks posted here get forgotten the very next moment 🙂
Tech A
2025-02-19 15:20
https://wiki.dentalht.com/en/printers/BrotheriPrint
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