Fix Weave Phone Not Ringing After Firewall Replacement

draft · telecom voipfirewallweave

Generated by docuprocessor (prompt article/v3) · 2026-04-22 04:25

Source thread

thread_id: spaces/AAAA05BdS6s/threads/hGzBh4sbo3I · 3 msgs · first 2024-02-14 · participants: Tech ATech B

Tech A 2024-02-14 19:04

Hi team, I'm trying to troubleshoot a phone issue for Yiselle Castillo. They use weave, if you call the office a computer doesn't rings until someone else pick it up. I found a snom voip credentials but the ip address and the web page doesn't work.

Tech B 2024-02-14 19:17

we recently replaced watchguard and if they have weave we need to check if the settings are correctly done. https://kb.lo.network/index.php?qa=730&qa_1=firewall-configurations-for-weave-phones&show=730#q730

Tech B 2024-02-14 19:19

the KB has a lot of IPs added to the comments, i used to just use the FQDN whitelist.getweave.io for it and it used to work, i fit's still not working you can try those extra ones as well.

---
title: "Fix Weave Phone Not Ringing After Firewall Replacement"
category: telecom
tags: ["voip", "firewall", "weave"]
source_thread_id: "spaces/AAAA05BdS6s/threads/hGzBh4sbo3I"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T04:25:07"
participants: ["Tech A", "Tech B"]
---

# Fix Weave Phone Not Ringing After Firewall Replacement

## Problem
After a WatchGuard firewall replacement, Weave phones are not ringing when calls come into the office. The phone system only rings after someone else picks up the call. The existing SNOM VoIP device shows credentials but the IP address and web interface are not accessible.

## Resolution
1. Access the new WatchGuard firewall configuration
2. Configure firewall rules for Weave phone system traffic
3. Add whitelist entry for `whitelist.getweave.io` FQDN
4. If the FQDN whitelist alone doesn't resolve the issue, add the additional IP addresses listed in the knowledge base article
5. Test incoming calls to verify phones ring properly

The issue typically occurs because the new firewall lacks the proper configuration to allow Weave VoIP traffic through.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/hGzBh4sbo3I`
- https://kb.lo.network/index.php?qa=730&qa_1=firewall-configurations-for-weave-phones&show=730#q730

Generated article

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