Set up three-way conference call in 3CX desktop client

draft · telecom 3cxconference-callingsoftphone

Generated by docuprocessor (prompt article/v3) · 2026-04-22 04:27

Source thread

thread_id: spaces/AAAA05BdS6s/threads/vXxD01IMCyg · 8 msgs · first 2024-02-22 · participants: Tech ATech B

Tech A 2024-02-22 14:49

Hey guys! How's the proper way to create a conference room? Let's say that I want to have a call with a provider and a customer

Tech A 2024-02-22 14:50

I have to dial 700 and it will create a room right?

Tech B 2024-02-22 14:51

I know how to do it in 3cx desktop app, not web, which one you use? 🫠

Tech A 2024-02-22 14:52

web

Tech A 2024-02-22 14:52

downloading thatone

Tech B 2024-02-22 14:54

so with the desktop one, usually, while having the first call there, you click on line 2, which places the first call on hold, then you dial the second number you want to make a conference with, once you have both calls, you just hit on the conference button, that will put line 2 on conference, then you click back to line 1, and hit the conference button again, and usually that's it, at least on the desktop one

image/png image.png

The 3CX softphone client is displayed with an active call on **Line 1** (highlighted green) to number **2128130850**, identified as **Meridian Dental Group**, with a call duration of **00:01:22**. The user is logged in as **Jose 417** with status set to **Available** and connection status shown as **Connected**. A red arrow points to the **Line 2** button, and available call controls visible include Hold, Transfer, Keypad, Mute, Video, Att.transfer, Conference, and Rec, with the **Rec button illuminated blue** indicating an active state.

Tech B 2024-02-22 14:54

no idea if there is an easier way to do it lol

Tech A 2024-02-22 15:20

Do you know from where can I download that client? I downloaded one from the 3cx website but looks horrible haha

---
title: "Set up three-way conference call in 3CX desktop client"
category: telecom
tags: ["3cx", "conference-calling", "softphone"]
source_thread_id: "spaces/AAAA05BdS6s/threads/vXxD01IMCyg"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T04:27:53"
participants: ["Tech A", "Tech B"]
---

# Set up three-way conference call in 3CX desktop client

## Problem
Need to create a conference call with multiple parties (provider and customer) using 3CX. The web client interface differs from the desktop client, and the specific steps for establishing a three-way conference call were unclear.

## Resolution
Use the 3CX desktop client to create a conference call with the following steps:

1. Start the first call normally on Line 1
2. While the first call is active, click on Line 2 - this places the first call on hold
3. Dial the second number you want to add to the conference
4. Once both calls are established, click the Conference button while on Line 2 - this puts Line 2 into conference mode
5. Click back to Line 1
6. Click the Conference button again on Line 1 to merge both calls into the conference

The desktop client provides better conference call functionality compared to the web client interface.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/vXxD01IMCyg`
- Attachments: - ![image.png](../attachments/vXxD01IMCyg.z8fnuJFjCiw/image.png) — The 3CX softphone client is displayed with an active call on **Line 1** (highlighted green) to number **2128130850**, identified as **Meridian Dental Group**, with a call duration of **00:01:22**. The user is logged in as **Jose 417** with status set to **Available** and connection status shown as **Connected**. A red arrow points to the **Line 2** button, and available call controls visible include Hold, Transfer, Keypad, Mute, Video, Att.transfer, Conference, and Rec, with the **Rec button illuminated blue** indicating an active state.

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