Park and retrieve calls using softphone line keys

draft · telecom softphone3cxline-keys

Generated by docuprocessor (prompt article/v3) · 2026-04-22 05:19

Source thread

thread_id: spaces/AAAA05BdS6s/threads/t6fsD8z-_ek · 6 msgs · first 2024-03-06 · participants: Tech ATech BTech C

Tech A 2024-03-06 22:19

@all how do you park a call via softphone? and how do you pick up a specific SP when you need?

Tech A 2024-03-06 22:20

i kinda miss my desktop phone 🙂

Tech B 2024-03-06 22:54

usually there is that arrow on the upper right hand corner to expand the softphone

image/png Screenshot 2024-03-06 at 5.53.46 PM.png

The screen displays a **Yealink SIP-T46S** softphone/web interface (firmware version 66.86.0.5) with a numeric dialpad and a search field reading "Enter name or number." On the right side, line keys are visible labeled **SP0 through SP5** and **Boris**, with **SP1, SP3, SP5, and Boris** showing **solid green indicators** (active/registered), while **SP0, SP2, and SP4** show **gray indicators** (inactive/unregistered). Additional unlabeled line keys below are all showing gray (inactive) status.

Tech C 2024-03-07 13:35

Thanks, had no idea. Was just transferring it to my extension - this is quicker

Tech A 2024-03-07 13:35

Yeah, i was doing the same. Thanks, Albert

Tech B 2024-03-07 13:37

https://www.3cx.com/blog/releases/v20-final/ new version came out and it has native windows softphone and major changes. so we may need to consider to update in the near future.

---
title: "Park and retrieve calls using softphone line keys"
category: telecom
tags: ["softphone", "3cx", "line-keys"]
source_thread_id: "spaces/AAAA05BdS6s/threads/t6fsD8z-_ek"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T05:19:55"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Park and retrieve calls using softphone line keys

## Problem
Technicians were unfamiliar with how to park calls and pick up specific shared parking (SP) extensions using the softphone interface. They were instead transferring calls to their own extensions as a workaround, which is less efficient than proper call parking functionality.

## Resolution
1. Expand the softphone interface by clicking the arrow in the upper right corner
2. Use the line keys panel that appears on the right side of the interface
3. Line keys labeled SP0 through SP5 represent shared parking extensions
4. Active/registered line keys show solid green indicators
5. Inactive/unregistered line keys show gray indicators
6. Click on an available (gray) SP line key to park a call to that extension
7. Click on an active (green) SP line key to retrieve a parked call from that extension

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/t6fsD8z-_ek`
- Attachments: ![Screenshot 2024-03-06 at 5.53.46 PM.png](../attachments/t6fsD8z-_ek.BFeC-QRYQ3I/Screenshot 2024-03-06 at 5.53.46 PM.png) — The screen displays a **Yealink SIP-T46S** softphone/web interface (firmware version 66.86.0.5) with a numeric dialpad and a search field reading "Enter name or number." On the right side, line keys are visible labeled **SP0 through SP5** and **Boris**, with **SP1, SP3, SP5, and Boris** showing **solid green indicators** (active/registered), while **SP0, SP2, and SP4** show **gray indicators** (inactive/unregistered). Additional unlabeled line keys below are all showing gray (inactive) status.

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