Resolve MD Officemail Maximum Users Reached Error

draft · accounts-and-access vendor-contactaccount-lockout

Generated by docuprocessor (prompt article/v3) · 2026-04-22 05:22

Source thread

thread_id: spaces/AAAA05BdS6s/threads/VDT_jBKGEhw · 5 msgs · first 2024-03-12 · participants: Tech ATech BTech C

Tech A 2024-03-12 18:04

Maximum users reached at pdsmgmt MDOFFICEMAIL, I need to create a new mailbox. What should I do? I sent a message to albert, but he's out of the office I think

image/png image.png

**MD Officemail Admin Panel — Account Creation Error** The web interface at `drmail.mdofficemail.com/cgi/user.cgi` displays the message: **"User NOT saved (maximum number of users reached)"** in red text under the Account section. The username field contains **"Carstines"** on domain **pdsmgmt.com**, with Account Status set to **"enabled - (default)"** and the Create Account and Force PW Change buttons visible on the right.

Tech A 2024-03-12 18:04

(no text)

Tech B 2024-03-12 18:58

@Albert Khaydatov is the only person that can help purchasing more emails

Tech C 2024-03-12 19:02

done

Tech A 2024-03-12 19:05

Thanks!

---
title: "Resolve MD Officemail Maximum Users Reached Error"
category: accounts-and-access
tags: ["vendor-contact", "account-lockout"]
source_thread_id: "spaces/AAAA05BdS6s/threads/VDT_jBKGEhw"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T05:22:47"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Resolve MD Officemail Maximum Users Reached Error

## Problem
When attempting to create a new mailbox in MD Officemail admin panel at `drmail.mdofficemail.com/cgi/user.cgi`, the system displays "User NOT saved (maximum number of users reached)" in red text. This prevents creation of new email accounts when the current license limit has been reached.

## Resolution
1. Contact the designated vendor representative who handles MD Officemail licensing
2. Request additional email user licenses to increase the account limit
3. Wait for license upgrade to be processed before attempting to create new accounts

Note: Only the designated vendor contact can authorize and process additional email license purchases.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/VDT_jBKGEhw`
- Attachments: - ![image.png](../attachments/VDT_jBKGEhw.VDT_jBKGEhw/image.png) — **MD Officemail Admin Panel — Account Creation Error**

The web interface at `drmail.mdofficemail.com/cgi/user.cgi` displays the message: **"User NOT saved (maximum number of users reached)"** in red text under the Account section. The username field contains **"Carstines"** on domain **pdsmgmt.com**, with Account Status set to **"enabled - (default)"** and the Create Account and Force PW Change buttons visible on the right.

Generated article

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