Resolve Gentle Dental Access Issues After Practice Sale

draft · accounts-and-access account-lockoutvendor-contact

Generated by docuprocessor (prompt article/v3) · 2026-04-22 05:24

Source thread

thread_id: spaces/AAAA05BdS6s/threads/_BAsM2et12A · 12 msgs · first 2024-03-15 · participants: Tech ATech BTech C

Tech A 2024-03-15 17:11

Hey guys, was somebody working on Gentle dental? I'm trying to access with all the domain admins, and the workstations passwords, but it's not working. Not sure if there was a change or something like that

Tech B 2024-03-15 17:11

did you receive a call from them?

Tech A 2024-03-15 17:12

yes

Tech A 2024-03-15 17:12

they need to fix something, and i'm not able to log in with the passwrods that we have at bitrix

Tech B 2024-03-15 17:12

they were sold few months ago,

Tech B 2024-03-15 17:13

plz tell them to either provide new credentials or call new owner and ask what to do

Tech C 2024-03-15 17:13

I worked with Shantal a few days back and passwords were working, they might have been changed in the last couple of days

Tech B 2024-03-15 17:13

wait

Tech B 2024-03-15 17:13

dentalHT account works

Tech A 2024-03-15 17:14

dht local user?

Tech B 2024-03-15 17:14

nope

Tech B 2024-03-15 17:14

we have 2 "backdoor" accounts: dht for wks and dentalht for servers

---
title: "Resolve Gentle Dental Access Issues After Practice Sale"
category: accounts-and-access
tags: ["account-lockout", "vendor-contact"]
source_thread_id: "spaces/AAAA05BdS6s/threads/_BAsM2et12A"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T05:24:16"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Resolve Gentle Dental Access Issues After Practice Sale

## Problem
Domain admin and workstation passwords stored in Bitrix were not working for Gentle Dental practice access. The practice had been sold several months prior, which may have resulted in credential changes without notification to the support team.

## Resolution
1. Try the backup "backdoor" accounts before requesting new credentials:
   - Use `dht` account for workstations
   - Use `dentalht` account for servers

2. If backup accounts fail, contact the practice to:
   - Provide updated credentials for current systems
   - Contact the new practice owner to establish proper access protocols

3. Update credential storage (Bitrix) with any new passwords received

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/_BAsM2et12A`

Generated article

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