Remove duplicate patient imaging data consuming local disk space

draft · backup-and-recovery data-migrationdisk-spacesoftdent

Generated by docuprocessor (prompt article/v3) · 2026-04-22 05:25

Source thread

thread_id: spaces/AAAA05BdS6s/threads/6wFk-dZoexE · 17 msgs · first 2024-03-18 · participants: Tech ATech BTech C

Tech A 2024-03-18 18:49

SCHECHNER ; Does anybody knows why they are storing all the Softdent data locally? This files should not be supposed to be on the server?

image/png image.png

**TreeSize Free – Disk Usage Analysis (Remote Session via LogMeIn)** The application displays a directory tree for drive **C:\ on [OS]** with a total size of **191.4 GB allocated out of 190.8 GB used**, containing **527,417 files** across **218,672 folders**, last modified **3/18/2024**. The highlighted path is **C:\Users\office\Desktop\Patient**, sized at **134.3 GB (134.5 GB allocated)**, comprising **122,214 files** in **17,159 folders**, marked at **100.0% of parent**, last modified **3/1/2024**. A subfolder labeled **"01"** occupies **98.4 GB (98.6 GB allocated)** and represents **73.3% of the Patient folder**, with **88,235 files** across **11,575 folders**.

Tech A 2024-03-18 18:49

There are a lot of .rvg files

Tech A 2024-03-18 18:50

Xrays,panos, and all that things

Tech B 2024-03-18 18:52

@Albert Khaydatov

Tech B 2024-03-18 18:54

laptop, right? I believe they are splitting with other partners and that LT was his new server

Tech A 2024-03-18 18:55

Nope, its an AIO

Tech A 2024-03-18 18:55

OptiPlex 5480 AIO

Tech B 2024-03-18 18:56

@Albert Khaydatov we need your input

Tech C 2024-03-18 19:07

i dont know anything about that OP3, let me check to see where it's coming from.

Tech C 2024-03-18 19:10

so looks like it was done late at night on a friday manually and not being updated anymore, so I don't think it's needed, lets confirm with them and if no one knows, we can delete it.

image/jpeg Screenshot 2024-03-18 at 3.08.46 PM.jpg

**Windows File Explorer view** of a folder named **"Patient"** located at path `C:\Users\office\Desktop\Patient\`. The directory contains numerically named file folders ranging from **18 to 40**, all with a **Date Modified of 3/1/2024**, with timestamps ranging from approximately **1:25 AM to 1:35 AM**. No error messages, diagnostic codes, or system alerts are visible.

Tech A 2024-03-18 19:11

Just to be on the same page, there was like a data migration to the server?

Tech C 2024-03-18 19:17

there was a lot going on recently since 3 partners split, dr moses already moved out, dr. diamond also did, but when he was moving he asked us to migrate the softdent and CS imaging to a laptop, while he asked his new IT company to migrate the same data to the new location where is already working at. So new IT (Jeremy) was working on this a few weeks ago may have moved it temporarily sort of like intermediate location not to slow them down during the day. I can find out if needed.

Tech A 2024-03-18 19:18

Hmmm I think that they dont know, because I asked and she told me that if we don't need that, we cant delete it or move it to the server

Tech C 2024-03-18 19:20

just confirmed with Jeremy, it was him. He said go ahead and delete it. I'm doing itnow

Tech C 2024-03-18 19:22

delete done. if you want to see where the images are pointed to, click on ? > about and there is path to the patient directory which is still server..

image/jpeg Screenshot 2024-03-18 at 3.22.10 PM.jpg

**Dental Imaging Software – System Information Dialog** The System Information window displays **TW version 6.14.7.3** with all listed DLL components (DicomDir, FilesV5, FMSContexts, FmsEditor, Historique, ImgProcessing, ModuleFichier, Prefere, RadioJournal, Report) reporting the same version **6, 14, 7, 3**. The installation path is listed as **C:\TW**, the patient directory is **\\server\Data\SoftDent\PwImages\Patient\13\1475013**, and the **Acquisition SDK version is 2.1.90.0**. No error codes or warnings are visible; all version numbers appear consistent across components.

Tech A 2024-03-18 19:23

Thank you! Didn't know how to check that

Tech C 2024-03-18 19:23

I'm out 134gb available now.

---
title: "Remove duplicate patient imaging data consuming local disk space"
category: backup-and-recovery
tags: ["data-migration", "disk-space", "softdent"]
source_thread_id: "spaces/AAAA05BdS6s/threads/6wFk-dZoexE"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T05:25:12"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Remove duplicate patient imaging data consuming local disk space

## Problem
A Dell OptiPlex 5480 AIO workstation had 134.3 GB of SoftDent patient imaging data stored locally in `C:\Users\office\Desktop\Patient\`, consuming nearly all available disk space (191.4 GB total). The data consisted of .rvg files, x-rays, panoramic images, and other dental imaging files organized in numbered folders (18-40) with timestamps from March 1, 2024 around 1:25-1:35 AM. This appeared to be duplicate data, as the imaging software was configured to use the server path `\\server\Data\SoftDent\PwImages\Patient\13\1475013` for patient directory storage.

## Resolution
1. Verify the imaging software's patient directory configuration by opening the dental imaging software and navigating to Help > About to view the System Information dialog
2. Confirm the patient directory path points to the server location (not the local desktop folder)
3. Contact the responsible party who performed the data migration to confirm the local copy is no longer needed
4. Delete the local `C:\Users\office\Desktop\Patient\` folder after confirmation
5. Verify disk space recovery (134 GB was freed in this case)

The local data was confirmed to be a temporary intermediate copy created during a practice split migration and was safe to remove once the server-based imaging system was verified as operational.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/6wFk-dZoexE`
- Attachments:
  - ![image.png](../attachments/6wFk-dZoexE.6wFk-dZoexE/image.png) — **TreeSize Free – Disk Usage Analysis (Remote Session via LogMeIn)**
  - ![Screenshot 2024-03-18 at 3.08.46 PM.jpg](../attachments/6wFk-dZoexE._qrkatH-Fyw/Screenshot 2024-03-18 at 3.08.46 PM.jpg) — **Windows File Explorer view** of a folder named **"Patient"** located at path `C:\Users\office\Desktop\Patient\`
  - ![Screenshot 2024-03-18 at 3.22.10 PM.jpg](../attachments/6wFk-dZoexE.j5S9RJwAlqE/Screenshot 2024-03-18 at 3.22.10 PM.jpg) — **Dental Imaging Software – System Information Dialog**

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