Fix Dentrix Database Export Failure

draft · backup-and-recovery dentrixbackup-restore

Generated by docuprocessor (prompt article/v3) · 2026-04-22 05:26

Source thread

thread_id: spaces/AAAA05BdS6s/threads/qO7KRPibjXE · 13 msgs · first 2024-03-20 · participants: Tech ATech B

Tech A 2024-03-20 16:11

i have a cust that received a dentrix database update errror, i opened the admin util but i see that if i push an update now the rest of that office wont be able to use dentrix until done i undestand correctly, is that so?

Tech B 2024-03-20 16:17

can we see the screenshot of the error? its hard to imaging all the possible errors

Tech A 2024-03-20 16:17

sure, one moment

Tech B 2024-03-20 16:17

but if there is an update happening, yes - until its done, you cannot open Dentrix. and once its done on the server, it has to be pushed to all wks as well

Tech A 2024-03-20 16:18

(no text)

image/png dentrix error.png

**Dentrix Database Export – Not Successful** dialog box is displayed on a Windows system. The error message states the most recent scheduled database export did not complete successfully on the server computer, listing five possible causes including Read Only file attributes on `\Common\DBCopyForBackup\`, insufficient write permissions, a conflicting process accessing files in that directory, a Dentrix Module or third-party program (eSync) accessing the database during export, or the Dentrix Server Process/Communication Service not running. The dialog provides three action buttons: **View Log**, **Open Server Admin Utility**, and **OK**, and directs the user to contact Dentrix Support at **1-800-DENTRIX**.

Tech B 2024-03-20 16:18

this has nothing to do with updates

Tech A 2024-03-20 16:19

sorry, i meant backup, mixed up

Tech B 2024-03-20 16:19

this means the nightly scheduled DB export has not done.

Tech B 2024-03-20 16:19

https://kb.lo.network/index.php?qa=333&qa_1=dentrix-message-says-that-the-database-export-failed&show=333#q333

Tech A 2024-03-20 16:19

thans

Tech A 2024-03-20 16:19

sorry, bad keyboard

---
title: "Fix Dentrix Database Export Failure"
category: backup-and-recovery
tags: ["dentrix", "backup-restore"]
source_thread_id: "spaces/AAAA05BdS6s/threads/qO7KRPibjXE"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T05:26:03"
participants: ["Tech A", "Tech B"]
---

# Fix Dentrix Database Export Failure

## Problem
Dentrix displays a "Database Export – Not Successful" dialog indicating the most recent scheduled database export did not complete successfully on the server computer. The error lists five possible causes: Read Only file attributes on `\Common\DBCopyForBackup\`, insufficient write permissions, a conflicting process accessing files in that directory, a Dentrix Module or third-party program (eSync) accessing the database during export, or the Dentrix Server Process/Communication Service not running.

## Resolution
This error indicates the nightly scheduled database export has failed. Follow the troubleshooting steps outlined in the internal knowledge base article referenced below to resolve the specific cause preventing the backup from completing.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/qO7KRPibjXE`
- Internal KB: https://kb.lo.network/index.php?qa=333&qa_1=dentrix-message-says-that-the-database-export-failed&show=333#q333
- Attachments: - ![dentrix error.png](../attachments/qO7KRPibjXE.95rhvh6uqmQ/dentrix error.png) — **Dentrix Database Export – Not Successful** dialog box is displayed on a Windows system. The error message states the most recent scheduled database export did not complete successfully on the server computer, listing five possible causes including Read Only file attributes on `\Common\DBCopyForBackup\`, insufficient write permissions, a conflicting process accessing files in that directory, a Dentrix Module or third-party program (eSync) accessing the database during export, or the Dentrix Server Process/Communication Service not running. The dialog provides three action buttons: **View Log**, **Open Server Admin Utility**, and **OK**, and directs the user to contact Dentrix Support at **1-800-DENTRIX**.

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