Restore Pinboarded Appointments in Dentrix When Restore All Function Fails

draft · backup-and-recovery dentrixbackup-restoreappointment-book

Generated by docuprocessor (prompt article/v3) · 2026-04-22 05:27

Source thread

thread_id: spaces/AAAA05BdS6s/threads/OlY2JZ3-uRA · 45 msgs · first 2024-03-22 · participants: Tech ATech BTech C

Tech A 2024-03-22 19:42

Hey guys, all the appointments of that dr were pinned there. If I right click there in the pinboard, it says "restore all pinboard appointments"

image/png image.png

The image shows a dental/medical practice scheduling software interface displaying a daily appointment calendar for **Sunday, March 24, 2024**, with multiple operatory columns (OP-4 through XR17) visible. Several highlighted entries are present including a **yellow "DO NOT add more pts for ortho except ortho emerg"** warning block, a **red "No flooding, Stay on weekends"** notice, and a **green "CLEANING"** block in OP-12. A hand-drawn **pink/magenta circle annotation** has been added over the left portion of the schedule (OP-4 through approximately OP-9 area), likely highlighting a specific region of concern for internal review.

Tech A 2024-03-22 19:43

That option should be the one that I have to use?

Tech B 2024-03-22 19:44

do DB export on the server first and then try restoring https://hsps.pro/Dentrix/Help/mergedProjects/apptbook/Using_the_Appointment_Book/Restoring_appointments_from_the_Pinboard.htm

Tech A 2024-03-22 19:49

I'm getting the popup that one or more cant be moved

Tech A 2024-03-22 19:49

And nothing happens 🫤

Tech B 2024-03-22 19:51

https://henryscheinone.my.site.com/dentrix/s/article/Known-Issue-Restore-All-Pinboard-Appointments-Does-Not-Restore-All-Appointments

Tech A 2024-03-22 19:53

Didn't worked

Tech B 2024-03-22 19:56

then its a Dentrix call

Tech A 2024-03-22 20:27

so... they told me that I have to restore a backup. I told him about that option to restore all pinboarded appointments and he told me that option works only with deleted appointments, is that correct?

Tech A 2024-03-22 20:27

I think that he was new maybe,not sure

Tech B 2024-03-22 20:31

well, its painful but we can try restoring the backup to the Tutor DB...

Tech B 2024-03-22 20:31

who is this for?

Tech B 2024-03-22 20:31

also, if any appts were created today, they wont be in the backups since we backup nightly

Tech A 2024-03-22 20:32

yep, that was i was thinking

Tech A 2024-03-22 20:33

https://bitrix.dentalht.com/workgroups/group/5/tasks/task/view/112785/

Tech B 2024-03-22 20:33

oh crap...ok, let me try to see what I can do

Tech B 2024-03-22 20:34

so, whe did this happen? I mean when did they mode ap[tss to the ppinboard? today?

Tech A 2024-03-22 20:35

yes, I think it was today. I can call them to reconfirm that

Tech B 2024-03-22 20:35

please do because it matters which backup to restore

Tech A 2024-03-22 20:35

But yes, if the appointments were created today, theres no way to restore that data because theres no backup yet

Tech A 2024-03-22 20:35

give me 5

Tech B 2024-03-22 20:58

thats the longest 5 🙂

Tech A 2024-03-22 20:59

my bad, im calling rn

Tech A 2024-03-22 21:04

ok so

Tech A 2024-03-22 21:04

the appointments were not created today

Tech A 2024-03-22 21:04

she told me that they work til 6 today so if we need to restore a db we can after that time

Tech B 2024-03-22 21:04

no need

Tech A 2024-03-22 21:05

and she told me that somebody was moving the appoingments manually, but she prefers to restore a backup

Tech B 2024-03-22 21:05

restoring backup is stupid as they will lose entire day today

image/png image.png

The screen displays a **Dentrix Appointment Book** software interface accessed via a **LogMeIn Remote Session**, dated **Friday, March 22, 2024**, showing operatory columns **OP-5** and **OP-6**. A red-blocked appointment labeled **"Dr. YAKOV NOT IN"** is visible at 8:00am in OP-5, and a red-highlighted time block appears at approximately **5:00pm**. Multiple patient appointments are listed throughout the day with various color-coded status indicators and icons visible in the scheduling grid.

Tech B 2024-03-22 21:06

this is how the appbook looked like as of last night - room 5 and 6

Tech B 2024-03-22 21:06

you can give them this screenshot so they can move appointments accordingly

Tech C 2024-03-22 21:28

so... they appointments that they need were on this sunday schedule, 03/24/2024 that is the date that they messed something up , I spoke to Lidia about it and that is what she said

Tech C 2024-03-22 21:28

can we get how sunday looked?

Tech B 2024-03-22 21:28

Sure. $5

Tech C 2024-03-22 21:30

(no text)

image/jpeg 629513813151e2.42341843-original.jpg

This image is not a technical equipment photograph. It depicts a Monopoly board game currency note with a denomination of **5**, marked with copyright text "© 1935, 2007 Hasbro." No equipment, error codes, diagnostic indicators, or technical components are present.

Tech B 2024-03-22 21:30

Hm… something tells me its a trap, but I will figure it out later…

Tech B 2024-03-22 21:33

(no text)

image/png image.png

The screen displays the **Dentrix Appointment Book** software accessed via a **LogMeIn Remote Session**, showing the schedule for **Sunday, March 24, 2024** across two operatories (**OP-5** and **OP-6**). Multiple patient appointments are visible with associated procedure notes, phone numbers, and status indicators (small colored icons). The current local system time shown in the taskbar is **5:33 PM, 3/22/2024**, indicating the remote session date differs from the local machine date.

Tech C 2024-03-22 21:34

Cool, thanks! let me talk to them

Tech B 2024-03-22 21:34

Looks good?

Tech C 2024-03-22 21:34

no idea... need to have them check it �

Tech C 2024-03-22 21:34

I guess so?

Tech B 2024-03-22 21:34

ok, let me know

Tech C 2024-03-22 21:51

I tried calling them twice, I was placed on hold like 15 minutes total, I guess if anything they will call back about it

Tech B 2024-03-22 21:52

I would just login to her PC , copy and leave it open on the computer

Tech B 2024-03-22 21:53

Or leave a note to call back

---
title: "Restore Pinboarded Appointments in Dentrix When Restore All Function Fails"
category: backup-and-recovery
tags: ["dentrix", "backup-restore", "appointment-book"]
source_thread_id: "spaces/AAAA05BdS6s/threads/OlY2JZ3-uRA"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T05:27:41"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Restore Pinboarded Appointments in Dentrix When Restore All Function Fails

## Problem
A doctor's appointments were accidentally moved to the Dentrix pinboard. When attempting to use the "Restore All Pinboard Appointments" right-click option, the system displayed a popup stating "one or more can't be moved" and no appointments were restored. The office needed to recover appointments for Sunday, March 24, 2024, that had been inadvertently pinboarded during manual appointment management.

## Resolution
When the built-in "Restore All Pinboard Appointments" function fails, manual restoration using backup data is the most reliable approach:

1. **Export database backup** from the server before attempting any restoration procedures
2. **Verify timing** - confirm when appointments were moved to pinboard to determine which backup contains the correct data
3. **Access backup data** to view the original appointment schedule from before the pinboard incident
4. **Provide visual reference** - take screenshots of the correct appointment layout from backup data
5. **Manual restoration** - office staff can manually recreate appointments using the backup screenshots as reference

Note: The "Restore All Pinboard Appointments" function only works with deleted appointments, not appointments that were moved to the pinboard through other means. Full database restoration should be avoided as it will cause loss of all work performed since the backup was created.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/OlY2JZ3-uRA`
- Attachments:
  - ![629513813151e2.42341843-original.jpg](../attachments/OlY2JZ3-uRA.Je84e9SLYlE/629513813151e2.42341843-original.jpg) — This image is not a technical equipment photograph. It depicts a Monopoly board game currency note with a denomination of **5**, marked with copyright text "© 1935, 2007 Hasbro." No equipment, error codes, diagnostic indicators, or technical components are present.
  - ![image.png](../attachments/OlY2JZ3-uRA.OlY2JZ3-uRA/image.png) — The image shows a dental/medical practice scheduling software interface displaying a daily appointment calendar for **Sunday, March 24, 2024**, with multiple operatory columns (OP-4 through XR17) visible. Several highlighted entries are present including a **yellow "DO NOT add more pts for ortho except ortho emerg"** warning block, a **red "No flooding, Stay on weekends"** notice, and a **green "CLEANING"** block in OP-12. A hand-drawn **pink/magenta circle annotation** has been added over the left portion of the schedule (OP-4 through approximately OP-9 area), likely highlighting a specific region of concern for internal review.
  - ![image.png](../attachments/OlY2JZ3-uRA.gGJk0EMtovo/image.png) — The screen displays the **Dentrix Appointment Book** software accessed via a **LogMeIn Remote Session**, showing the schedule for **Sunday, March 24, 2024** across two operatories (**OP-5** and **OP-6**). Multiple patient appointments are visible with associated procedure notes, phone numbers, and status indicators (small colored icons). The current local system time shown in the taskbar is **5:33 PM, 3/22/2024**, indicating the remote session date differs from the local machine date.
  - ![image.png](../attachments/OlY2JZ3-uRA.s21B9TTjPU4/image.png) — The screen displays a **Dentrix Appointment Book** software interface accessed via a **LogMeIn Remote Session**, dated **Friday, March 22, 2024**, showing operatory columns **OP-5** and **OP-6**. A red-blocked appointment labeled **"Dr. YAKOV NOT IN"** is visible at 8:00am in OP-5, and a red-highlighted time block appears at approximately **5:00pm**. Multiple patient appointments are listed throughout the day with various color-coded status indicators and icons visible in the scheduling grid.

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