Restore Missing Custom Procedure Code Button Sets After Dentrix Update

draft · backup-and-recovery dentrixprocedure-codesbackup-restore

Generated by docuprocessor (prompt article/v3) · 2026-04-22 05:31

Source thread

thread_id: spaces/AAAA05BdS6s/threads/Pct4-6cSfpw · 2 msgs · first 2024-04-03 · participants: Tech ATech B

Tech A 2024-04-03 19:30

Does anyone remember what we can do in this case? All PC's not showing the custom procedure codes - apparently this happened after a Dentrix update . Server does not even have this button set and only has the default button set

image/png image.png

The screenshot displays a **"Procedure Buttons Setup"** dialog window from a dental practice management software, showing a button set labeled **"Office1"**. The buttons list contains the following procedure codes: **15101, 15009, D1351, D1206, D4381, D4342, D4341, D2391, D2392, D2393, D2140, D2150**. Available actions include **New, Edit, Delete, Move Up, Move Down, Save Button Set, Manage Button Set, and Close**; the **Move Up** button appears grayed out (inactive), indicating the top item is currently selected.

Tech B 2024-04-03 19:40

if its not on any of the PCs, then unfortunately its gone. We can try checking the backups hoping there is CUST folder on the server but its a slim chance

---
title: "Restore Missing Custom Procedure Code Button Sets After Dentrix Update"
category: backup-and-recovery
tags: ["dentrix", "procedure-codes", "backup-restore"]
source_thread_id: "spaces/AAAA05BdS6s/threads/Pct4-6cSfpw"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T05:31:55"
participants: ["Tech A", "Tech B"]
---

# Restore Missing Custom Procedure Code Button Sets After Dentrix Update

## Problem
After a Dentrix update, all workstations lost their custom procedure code button sets and only display the default button set. The server also shows only the default button set instead of the custom "Office1" button set that previously contained procedure codes like 15101, 15009, D1351, D1206, D4381, D4342, D4341, D2391, D2392, D2393, D2140, and D2150. The custom button sets appear to have been completely removed from all systems.

## Resolution
1. Check backup files for the CUST folder on the server, which may contain the custom procedure button set configurations
2. If found in backups, restore the CUST folder to the appropriate Dentrix directory on the server
3. If no backup contains the CUST folder, the custom button sets are permanently lost and must be recreated manually using the Procedure Buttons Setup dialog

Note: Recovery success depends entirely on whether the CUST folder was included in system backups prior to the update.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/Pct4-6cSfpw`
- Attachments: ![image.png](../attachments/Pct4-6cSfpw.Pct4-6cSfpw/image.png) — The screenshot displays a **"Procedure Buttons Setup"** dialog window from a dental practice management software, showing a button set labeled **"Office1"**. The buttons list contains the following procedure codes: **15101, 15009, D1351, D1206, D4381, D4342, D4341, D2391, D2392, D2393, D2140, D2150**. Available actions include **New, Edit, Delete, Move Up, Move Down, Save Button Set, Manage Button Set, and Close**; the **Move Up** button appears grayed out (inactive), indicating the top item is currently selected.

Generated article

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