Resolve Slack Connect channel access error due to wrong workspace login

draft · accounts-and-access account-lockoutvendor-contact

Generated by docuprocessor (prompt article/v3) · 2026-04-22 05:33

Source thread

thread_id: spaces/AAAA05BdS6s/threads/FJvqnsiwNE4 · 12 msgs · first 2024-04-04 · participants: Tech ATech B

Tech A 2024-04-04 16:25

Hi Team, how does Slack works for PDS? o.o I have Jessica logged in with the omalbany@pdsmgmt.com email, she is trying to accept an invite from her offshore team she says, but its giving her this prompt

image/png image.png

**On-screen message visible:** A modal dialog box displays the message **"Upgrade to join this channel"** with body text reading: *"This is a Slack Connect channel, a paid feature that allows teams to work securely with external people. You'll need to upgrade your team's plan to accept this invite."* Two action buttons are present: **"Not Now"** and **"See Upgrade Options"** (highlighted in green). This is a Slack software notification, not hardware/equipment diagnostic content.

Tech A 2024-04-04 16:36

�

Tech B 2024-04-04 16:36

Probably wrong workspace

Tech B 2024-04-04 16:37

Whats the name of the workspace she is logged in to?

Tech B 2024-04-04 16:38

And all slack accounts were created back in hqrcms.com days. So, the correct LOGIN EMAIL would be omalbany@hqrcms.com

Tech A 2024-04-04 16:38

(no text)

image/png image.png

This image is not relevant to equipment diagnostics or technical maintenance. It shows a **Slack workspace dropdown menu** for a workspace named **"Pdsmgmt"** (pdsmgmt.slack.com), displaying a notification that **"956 messages and files are hidden"** due to the free plan's 90-day message limit, along with standard menu options such as Preferences, Tools & settings, Sign in on mobile, Sign out, and Open the Slack App.

Tech A 2024-04-04 16:38

(no text)

image/png image.png

This image is not a technical equipment image. It shows a user profile screen (appears to be Microsoft Teams or similar platform) for a user named "Jess P" with an email address of omalbany@pdsmgmt.com, shown as "Active" at 12:37 PM local time. This is not relevant to equipment diagnostics or technical troubleshooting.

Tech B 2024-04-04 16:39

So, it she logs in as pdsmgmt.com, its like a new accnt and she would have to be added to the channels again

Tech B 2024-04-04 16:39

This is wrong workspace

Tech B 2024-04-04 16:40

give me sos

Tech A 2024-04-04 16:41

I see

Tech A 2024-04-04 16:42

358773359

---
title: "Resolve Slack Connect channel access error due to wrong workspace login"
category: accounts-and-access
tags: ["account-lockout", "vendor-contact"]
source_thread_id: "spaces/AAAA05BdS6s/threads/FJvqnsiwNE4"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T05:33:07"
participants: ["Tech A", "Tech B"]
---

# Resolve Slack Connect channel access error due to wrong workspace login

## Problem
A user was unable to accept an invite to a Slack Connect channel, receiving an "Upgrade to join this channel" error message stating that Slack Connect is a paid feature requiring a team plan upgrade. The user was logged into the "Pdsmgmt" workspace using their @pdsmgmt.com email address but was trying to access channels from their original workspace setup.

## Resolution
1. Identify the correct login email - all Slack accounts were originally created using @hqrcms.com email addresses
2. Have the user log out of the current Slack workspace
3. Log back into Slack using the original @hqrcms.com email address instead of the @pdsmgmt.com email
4. Access the correct workspace where the user already has channel permissions

Note: Using the @pdsmgmt.com email creates a new account in a different workspace, requiring the user to be re-added to all channels.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/FJvqnsiwNE4`
- Attachments:  - ![image.png](../attachments/FJvqnsiwNE4.7HmD3LbLeFA/image.png) — This image is not relevant to equipment diagnostics or technical maintenance. It shows a **Slack workspace dropdown menu** for a workspace named **"Pdsmgmt"** (pdsmgmt.slack.com), displaying a notification that **"956 messages and files are hidden"** due to the free plan's 90-day message limit, along with standard menu options such as Preferences, Tools & settings, Sign in on mobile, Sign out, and Open the Slack App.  - ![image.png](../attachments/FJvqnsiwNE4.FJvqnsiwNE4/image.png) — **On-screen message visible:** A modal dialog box displays the message **"Upgrade to join this channel"** with body text reading: *"This is a Slack Connect channel, a paid feature that allows teams to work securely with external people. You'll need to upgrade your team's plan to accept this invite."* Two action buttons are present: **"Not Now"** and **"See Upgrade Options"** (highlighted in green). This is a Slack software notification, not hardware/equipment diagnostic content.  - ![image.png](../attachments/FJvqnsiwNE4.FmDQaDpuob8/image.png) — This image is not a technical equipment image. It shows a user profile screen (appears to be Microsoft Teams or similar platform) for a user named "Jess P" with an email address of omalbany@pdsmgmt.com, shown as "Active" at 12:37 PM local time. This is not relevant to equipment diagnostics or technical troubleshooting.

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