Update TSScan Client to Resolve Document Center Access Issues

draft · procedures tsscanclient-update

Generated by docuprocessor (prompt article/v3) · 2026-04-22 04:16

Source thread

thread_id: spaces/AAAA05BdS6s/threads/2Xcp_lmcPgo · 5 msgs · first 2024-01-17 · participants: Tech ATech B

Tech A 2024-01-17 18:21

@Josue Nasini we need to update the TSScan client to the latest. its located in \\bj-img01\original\TsScan\New\ run client editin on theworkstation

image/png image.png

**Visible Content:** A CRM or helpdesk task card labeled **Task #105532** is displayed under the "in-House Service (13)" queue. The ticket details read: **"Jasmine; FB1; cant access the document center; cb: +1845-369-0600; EX:303 (Ticket)"**, with status tagged as **"In progress"** and a timestamp of **02 min**. Associated company is listed as **Pediatric Dentistry of Monsey - PDS**, contact **Claudia (HQRC Monsey)**, under a **Resolution** section.

Tech B 2024-01-17 18:29

Do I need to run that in the workstation that I'm troubleshooting?

Tech B 2024-01-17 18:29

ok sure

Tech B 2024-01-17 18:36

done

Tech B 2024-01-17 18:36

working now

---
title: "Update TSScan Client to Resolve Document Center Access Issues"
category: procedures
tags: ["tsscan", "client-update"]
source_thread_id: "spaces/AAAA05BdS6s/threads/2Xcp_lmcPgo"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T04:16:17"
participants: ["Tech A", "Tech B"]
---

# Update TSScan Client to Resolve Document Center Access Issues

## Problem
A client office reported inability to access the document center. The issue was identified as requiring a TSScan client update to the latest version.

## Resolution
1. Navigate to the network location: `\\bj-img01\original\TsScan\New\`
2. Run the client update on the affected workstation
3. Verify document center access is restored

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/2Xcp_lmcPgo`
- Attachments: - ![image.png](../attachments/2Xcp_lmcPgo.2Xcp_lmcPgo/image.png) — **Visible Content:**
A CRM or helpdesk task card labeled **Task #105532** is displayed under the "in-House Service (13)" queue. The ticket details read: **"Jasmine; FB1; cant access the document center; cb: +1845-369-0600; EX:303 (Ticket)"**, with status tagged as **"In progress"** and a timestamp of **02 min**. Associated company is listed as **Pediatric Dentistry of Monsey - PDS**, contact **Claudia (HQRC Monsey)**, under a **Resolution** section.

Generated article

draft