Fix NVR camera access failing on specific workstation despite network connectivity

draft · equipment nvrnetworkbrowser-compatibility

Generated by docuprocessor (prompt article/v3) · 2026-04-22 05:38

Source thread

thread_id: spaces/AAAA05BdS6s/threads/9ywUkefkk2s · 4 msgs · first 2024-04-16 · participants: Tech ATech BTech C

Tech A 2024-04-16 18:07

Hey, can someone give me a hand on this, I have this case https://bitrix.dentalht.com/workgroups/group/5/tasks/task/view/115475/ it looks like customer having problems accessing to the cameras from the Office2 PC, him is able to access from other PC's such as PVT OFFICE, removed cache and history, tried multiple web browsers, tried incognito, checked on the DNS, both pc's has Automatic IP and Static DNS, both connected on same network with ethernet. Page just states on blank and doesn't load, IP: http://192.168.1.88:8000/webcamera.html

image/png image.png

**Screen shows a Windows remote desktop session (TUCKER - OFFICE-2) with the following visible:** - **IPv4 Properties dialog** is open showing "Obtain an IP address automatically" selected, with **Preferred DNS set to 192.168.1.220** and **Alternate DNS set to 192.168.1.1**; IP/Subnet/Gateway fields are blank. - **Command Prompt** in background is running `ping 192.168.1.88 -t`, showing continuous successful replies with `bytes=32, TTL=64, time<1ms`. - **Browser address bar** shows `192.168.1.88:8000/webcamera.html` marked as **"Not secure"**; tab labeled **"Web Client."**

Tech B 2024-04-16 18:08

have you tried ie compatibility mode?

Tech C 2024-04-16 18:11

this is an antient NVR that only works with IE. So, Josue is correct, run it in compatibility mode

Tech A 2024-04-16 18:19

Thanks guys, it worked.

---
title: "Fix NVR camera access failing on specific workstation despite network connectivity"
category: equipment
tags: ["nvr", "network", "browser-compatibility"]
source_thread_id: "spaces/AAAA05BdS6s/threads/9ywUkefkk2s"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T05:38:44"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Fix NVR camera access failing on specific workstation despite network connectivity

## Problem
Customer unable to access NVR cameras from one specific PC (Office2) while other workstations on the same network can access the cameras successfully. The affected workstation shows network connectivity to the NVR (192.168.1.88) with successful ping responses, but the web interface at `192.168.1.88:8000/webcamera.html` displays a blank page and fails to load. Multiple browsers were tested including incognito mode, and cache/history were cleared with no improvement. Both working and non-working PCs have identical network configuration with automatic IP assignment and static DNS settings.

## Resolution
1. Open Internet Explorer on the affected workstation
2. Enable IE compatibility mode for the NVR web interface
3. Access the camera interface through Internet Explorer with compatibility mode enabled

The issue occurs because the NVR system is an older model that requires Internet Explorer compatibility mode to function properly.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/9ywUkefkk2s`
- Attachments: ![image.png](../attachments/9ywUkefkk2s.9ywUkefkk2s/image.png) — **Screen shows a Windows remote desktop session (TUCKER - OFFICE-2) with the following visible:**

- **IPv4 Properties dialog** is open showing "Obtain an IP address automatically" selected, with **Preferred DNS set to 192.168.1.220** and **Alternate DNS set to 192.168.1.1**; IP/Subnet/Gateway fields are blank.
- **Command Prompt** in background is running `ping 192.168.1.88 -t`, showing continuous successful replies with `bytes=32, TTL=64, time<1ms`.
- **Browser address bar** shows `192.168.1.88:8000/webcamera.html` marked as **"Not secure"**; tab labeled **"Web Client."**

Generated article

draft