Resolve Change Healthcare electronic prescription outage blocking CS Softdent Clinician access

draft · software changehealthcareelectronic-prescriptionsvendor-contact

Generated by docuprocessor (prompt article/v3) · 2026-04-22 05:41

Source thread

thread_id: spaces/AAAA05BdS6s/threads/aa_BLTchnqc · 7 msgs · first 2024-04-25 · participants: Tech ATech B

Tech A 2024-04-25 14:06

Hey guys, changehealthcare outage still right? I have New Broadway Dental calling about this. She's asking to call because she's not able to use clinician,and she's paying for it.. Not sure if there's another way to prescribe drugs. She's using CS Softdent

image/png image.png

**Cloudflare security block page for changehealthcare.com.** The page displays the message "Sorry, you have been blocked / You are unable to access changehealthcare.com" with a red circle X icon. The block reason states the security service was triggered by a submitted word/phrase, SQL command, or malformed data; resolution instructions direct the user to email the site owner with the Cloudflare Ray ID found at the bottom of the page.

Tech A 2024-04-25 14:07

Not sure if they can use another provider and not clinician then

Tech B 2024-04-25 14:23

As per this status page (scroll down to issues with Electronic Prescriptions)- there is no full alternate solution implemented yet https://gosensei.com/pages/software-status

Tech B 2024-04-25 14:25

there is a "more info" link that just says to please continue to check for updates =/ worse case scenario its a call to the software vendor to confirm this

Tech A 2024-04-25 14:43

Yep, I see.. Is there any other way to prescribe ? maybe with another software? asking just in case that the dr want's another solution

Tech A 2024-04-25 16:20

👀

Tech B 2024-04-25 16:21

As I said above, worse case scenario this is a call to the software vendor to confirm with them o.o their official FAQ only has the information above with no alternatives

---
title: "Resolve Change Healthcare electronic prescription outage blocking CS Softdent Clinician access"
category: software
tags: ["changehealthcare", "electronic-prescriptions", "vendor-contact"]
source_thread_id: "spaces/AAAA05BdS6s/threads/aa_BLTchnqc"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T05:41:39"
participants: ["Tech A", "Tech B"]
---

# Resolve Change Healthcare electronic prescription outage blocking CS Softdent Clinician access

## Problem

A client office using CS Softdent was unable to access electronic prescription functionality through Clinician due to a Change Healthcare service outage. When attempting to access changehealthcare.com, users encountered a Cloudflare security block page stating "Sorry, you have been blocked" with instructions to contact the site owner. The office was paying for the electronic prescription service but could not use it during the outage.

## Resolution

1. Check the official software status page at https://gosensei.com/pages/software-status for current outage information
2. Scroll down to the "Electronic Prescriptions" section to confirm the outage status
3. Review any available "more info" links for updates, though these may only direct users to continue checking for updates
4. If no alternative solution is listed on the status page, contact the software vendor directly to confirm the outage and inquire about any temporary workarounds
5. Inform the client that no full alternate electronic prescription solution has been implemented during the outage

No immediate workaround was available during this outage period.

## References

- Source discussion: `spaces/AAAA05BdS6s/threads/aa_BLTchnqc`
- Attachments: - ![image.png](../attachments/aa_BLTchnqc.aa_BLTchnqc/image.png) — **Cloudflare security block page for changehealthcare.com.** The page displays the message "Sorry, you have been blocked / You are unable to access changehealthcare.com" with a red circle X icon. The block reason states the security service was triggered by a submitted word/phrase, SQL command, or malformed data; resolution instructions direct the user to email the site owner with the Cloudflare Ray ID found at the bottom of the page.

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