Change Account Name in DentalHT Agent System Information Panel

draft · accounts-and-access windows-updatesystem-properties

Generated by docuprocessor (prompt article/v3) · 2026-04-22 06:37

Source thread

thread_id: spaces/AAAA05BdS6s/threads/tUoHz25Ftw4 · 9 msgs · first 2024-05-09 · participants: Tech ATech BTech C

Tech A 2024-05-09 16:49

Hey guys, do you know from where is this "Account" information being pulled from? They want to change the account name

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**System Information Panel – Windows Server** A system information overlay is visible displaying the following details: IP Address **192.168.1.200**, Gateway **192.168.1.1**, OS **Windows 2012 R2**, Memory **8147 MB**, Account **TOLCHINSKY**, Service Tag **3S59F42**, Vendor **Dell Inc.** The hostname fields show **SERVER2012** and administrator account with "(none)" listed. Contact information visible in the header includes phone **718.339.1607**, website **www.DentalHT.com**, and email **SUPPORT@DentalHT.com**.

Tech A 2024-05-09 16:49

Under the DentalHT client?

Tech B 2024-05-09 16:52

PC description

Tech A 2024-05-09 16:53

Got it, thanks!

Tech B 2024-05-09 16:53

(no text)

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**Windows System Properties dialog (Computer Name tab)** is open on a machine with the full computer name **"Sergey-HP"** and workgroup **"WORKGROUP."** The **"Computer description"** field is empty and is circled in red, indicating it as the point of focus. No error codes are present; the dialog shows standard identification fields with **"Network ID..."** and **"Change..."** buttons available.

Tech C 2024-05-09 16:54

I believe if you launch the dental agent it lets you change those details, unless the version is super old o.o

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**Dental HT Agent v1.1.0.200** is displayed on a Windows 10 (Build 19045) x64 system identified as **"JOSE-PC"**, running on an Intel Core i5-10400F CPU @ 2.90GHz. The **Account Name field is highlighted in red**, indicating a missing or invalid entry. Available tools visible include VNC Server, RDP Access, LogMeIn Pro, VNC Client, Netscan, Desktop Info, and FireWall; the **Domain field reads "N/A"** and the Zabbix Agent shows no active status.

Tech A 2024-05-09 16:58

(no text)

Tech B 2024-05-09 17:19

the version Josue is working with is a very old one. It adds the logo as the desktop picture. You can remove it and install the new one from the website

---
title: "Change Account Name in DentalHT Agent System Information Panel"
category: accounts-and-access
tags: ["windows-update", "system-properties"]
source_thread_id: "spaces/AAAA05BdS6s/threads/tUoHz25Ftw4"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T06:37:04"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Change Account Name in DentalHT Agent System Information Panel

## Problem
The DentalHT Agent system information overlay displays an "Account" field that clients want to modify. The account name appears in the system information panel alongside other details like IP address, OS version, and memory. Older versions of the DentalHT Agent may not provide direct editing capabilities for this field.

## Resolution
1. Open Windows System Properties by right-clicking "This PC" or "Computer" and selecting "Properties"
2. Click "Change settings" next to the computer name
3. In the Computer Name tab, locate the "Computer description" field
4. Enter the desired account name in the Computer description field
5. Click "OK" to apply changes

For newer versions of DentalHT Agent (v1.1.0.200 and later):
1. Launch the DentalHT Agent application
2. Locate the Account Name field in the agent interface
3. Edit the field directly within the agent

For very old versions that add a desktop logo, remove the old agent and install the current version from the DentalHT website to access modern editing capabilities.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/tUoHz25Ftw4`
- Attachments:
  - ![image.png](../attachments/tUoHz25Ftw4.tUoHz25Ftw4/image.png) — **System Information Panel – Windows Server**
  - ![image.png](../attachments/tUoHz25Ftw4.tz8UdAOgSog/image.png) — **Windows System Properties dialog (Computer Name tab)**
  - ![image.png](../attachments/tUoHz25Ftw4.yUjPxEceRl4/image.png) — **Dental HT Agent v1.1.0.200**

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