Resolve LogMeIn Account Lockout After Failed Login Attempts

migrated · remote-access account-lockoutlogmein

Generated by docuprocessor (prompt article/v3) · 2026-04-22 02:35

Source thread

thread_id: spaces/AAAA05BdS6s/threads/iCJyK6iunBM · 2 msgs · first 2024-01-22 · participants: Tech ATech B

Tech A 2024-01-22 18:33

Guys, i got blocked because user was not staff, was "staf". Can somebody take this ticket? She told me that the password is Staff#11

image/png image.png

**Task Ticket #105971** - **Equipment:** Interroll camera, Op1 - **Reported Issue:** Camera not opening; unable to capture pictures - **Callback Number:** 212-972-6340 - **Company/Contact:** Nancy J. Schnur / Nancy Schnur - **Estimated Time:** 30 minutes - **Ticket Type:** Support Ticket - **Resolution:** Pending (blank)

Tech B 2024-01-22 18:51

its user | 123 as Bitrix states. You, Now also, logmein blacks the IP for 30 min after 5 unsuccessful attempts. Plz try to stop as ask after lets say 3rd attempt. And the block can be removed by the user.

video/x-matroska 2024-01-22 13-48-14.mkv

---
title: "Resolve LogMeIn Account Lockout After Failed Login Attempts"
category: admin
tags: ["account-lockout", "logmein"]
source_thread_id: "spaces/AAAA05BdS6s/threads/iCJyK6iunBM"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T02:35:12"
participants: ["Tech A", "Tech B"]
---

# Resolve LogMeIn Account Lockout After Failed Login Attempts

## Problem
Tech A was blocked from accessing a LogMeIn session due to incorrect login credentials. The user account was entered multiple failed attempts. LogMeIn automatically blocks IP addresses for 30 minutes after 5 unsuccessful login attempts.

## Resolution
1. Use correct credentials.
2. Stop attempting login after the 3rd failed attempt to avoid triggering the IP block
3. If already blocked, wait 30 minutes for the automatic IP block to expire, or have the user remove the block from their end
4. Verify username spelling carefully before attempting login

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/iCJyK6iunBM`

Generated article

migrated Migrated 2026-04-22 02:41 · view on WikiJS.