Recall Unencrypted Email in MDofficeMail

draft · accounts-and-access mdofficemailemail-recall

Generated by docuprocessor (prompt article/v3) · 2026-04-22 06:51

Source thread

thread_id: spaces/AAAA05BdS6s/threads/7uhQwtB9SH0 · 12 msgs · first 2024-05-17 · participants: Tech ATech BTech CTech D

Tech A 2024-05-17 20:09

@all Hey Guys, can we do recall in md office mail for PDS? Email was sent 10 min ago}

Tech A 2024-05-17 20:11

@all 👀

Tech B 2024-05-17 20:11

What do you mean by recall?

Tech A 2024-05-17 20:12

like undo email that was sent unencrypted to be resend

Tech A 2024-05-17 20:12

she is office md office mail

Tech C 2024-05-17 20:12

I dont think its possible with mdofficemail if it was sent unencrypted :

Tech C 2024-05-17 20:13

(no text)

image/png image.png

The image shows a web-based FAQ page for **MDofficeMail**, displaying instructions on how to expire/disable recipient access to an already-sent encrypted message. The steps reference the URL **https://mail.mdofficemail.com** and direct users to **Account Settings**, then the **"MD Vault"** tab, followed by clicking **"delete"** against the target message. No error codes, equipment labels, indicator lights, or hardware components are visible.

Tech C 2024-05-17 20:13

Got that from here https://mdofficemail.com/help/sendingemail.html

Tech A 2024-05-17 20:14

cannot see the page

Tech A 2024-05-17 20:14

(no text)

image/png image.png

**Screen capture of a web browser error page.** The page displays the heading "Access Denied - Sucuri Website Firewall" with a red bullet indicator. The message instructs the site owner to whitelist their IP or open a support ticket, referencing a "Block details" section below (not visible in the capture); the link "open a support ticket" is highlighted in green/teal text.

Tech D 2024-05-17 20:14

the page doesn't like nicaragua lol" Access from your Country was disabled by the administrator"

Tech D 2024-05-17 20:15

but basically is not possible o.o

---
title: "Recall Unencrypted Email in MDofficeMail"
category: accounts-and-access
tags: ["mdofficemail", "email-recall"]
source_thread_id: "spaces/AAAA05BdS6s/threads/7uhQwtB9SH0"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T06:51:47"
participants: ["Tech A", "Tech B", "Tech C", "Tech D"]
---

# Recall Unencrypted Email in MDofficeMail

## Problem
An office using PDS with MDofficeMail sent an email unencrypted and wanted to recall it within 10 minutes of sending. The office needed to know if MDofficeMail supports email recall functionality for messages that were already delivered.

## Resolution
MDofficeMail does not support recall for unencrypted emails once they have been sent. The platform only allows expiring or disabling recipient access to encrypted messages through the MD Vault feature:

1. Log into https://mail.mdofficemail.com
2. Navigate to Account Settings
3. Click the "MD Vault" tab
4. Click "delete" against the target encrypted message

This functionality is only available for encrypted messages stored in the MD Vault system. Once an unencrypted email is sent through MDofficeMail, it cannot be recalled or retracted.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/7uhQwtB9SH0`
- Attachments: 
  - ![image.png](../attachments/7uhQwtB9SH0.nU5S9HeCXBs/image.png) — The image shows a web-based FAQ page for **MDofficeMail**, displaying instructions on how to expire/disable recipient access to an already-sent encrypted message. The steps reference the URL **https://mail.mdofficemail.com** and direct users to **Account Settings**, then the **"MD Vault"** tab, followed by clicking **"delete"** against the target message. No error codes, equipment labels, indicator lights, or hardware components are visible.
  - ![image.png](../attachments/7uhQwtB9SH0.wZr3gPTFK9w/image.png) — **Screen capture of a web browser error page.** The page displays the heading "Access Denied - Sucuri Website Firewall" with a red bullet indicator. The message instructs the site owner to whitelist their IP or open a support ticket, referencing a "Block details" section below (not visible in the capture); the link "open a support ticket" is highlighted in green/teal text.

Generated article

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