Fix guest WiFi showing connected but no internet access

draft · network wifiguest-network

Generated by docuprocessor (prompt article/v3) · 2026-04-22 06:56

Source thread

thread_id: spaces/AAAA05BdS6s/threads/kDTToCqiFFQ · 5 msgs · first 2024-05-22 · participants: Tech A

Tech A 2024-05-22 19:20

Guys, I have PDS teaneck. They are saying that Guest wifi is not working. I see that there are a lot of devices connected to the guest network. I have britney phone connected to it, but she says that she's not able to connect to the wifi network 🫠

Tech A 2024-05-22 19:20

Like it keeps "connecting" and nothing happens

Tech A 2024-05-22 19:20

But I see that there's an active connection at the AP

Tech A 2024-05-22 19:20

I rebooted that AP already

Tech A 2024-05-22 19:22

I noticed that there's no network traffic

image/png image.png

**Device:** Bianey-s-S23, connected to AP **U6-Pro-757-FRONT**. WiFi Experience rated **Good (85%)**; connected to SSID **PediatricDentistry-GUEST** on Channel **157 (5 GHz, 40 MHz)**, Signal **-65 dBm**, AP/Client Signal Balance listed as **Poor**, Standard **WiFi 6**, MIMO **2x2**, Rx Rate **6.00 Mbps**, Tx Rate **310 Mbps**, MAC **16:d4:15:92:d5:7a**. The timeline graph shows two highlighted pink/magenta segments labeled **0 bps** and **0.5bps** at the 5-minute mark, indicating near-zero throughput during that interval.

---
title: "Fix guest WiFi showing connected but no internet access"
category: network
tags: ["wifi", "guest-network"]
source_thread_id: "spaces/AAAA05BdS6s/threads/kDTToCqiFFQ"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T06:56:04"
participants: ["Tech A"]
---

# Fix guest WiFi showing connected but no internet access

## Problem
Guest WiFi network at a client office was showing devices as connected but providing no internet access. Multiple devices appeared connected to the guest network in the access point management interface, but users reported that devices would show "connecting" status without actually gaining internet connectivity. Network monitoring showed zero or near-zero throughput (0 bps to 0.5 bps) despite devices maintaining active connections to the access point. The affected device showed good WiFi experience ratings and proper signal strength but no actual data flow.

## Resolution
1. Reboot the affected access point to clear any connection state issues
2. Monitor network traffic through the access point management interface to confirm zero throughput
3. Check guest network configuration for proper internet gateway settings
4. Verify DHCP is properly assigning IP addresses to guest network clients
5. Confirm firewall rules are not blocking guest network traffic to the internet

Note: The initial AP reboot did not resolve the issue, indicating a deeper configuration problem with the guest network's internet access routing.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/kDTToCqiFFQ`
- Attachments: - ![image.png](../attachments/kDTToCqiFFQ.YS3Hng3AlCY/image.png) — **Device:** Bianey-s-S23, connected to AP **U6-Pro-757-FRONT**. WiFi Experience rated **Good (85%)**; connected to SSID **PediatricDentistry-GUEST** on Channel **157 (5 GHz, 40 MHz)**, Signal **-65 dBm**, AP/Client Signal Balance listed as **Poor**, Standard **WiFi 6**, MIMO **2x2**, Rx Rate **6.00 Mbps**, Tx Rate **310 Mbps**, MAC **16:d4:15:92:d5:7a**. The timeline graph shows two highlighted pink/magenta segments labeled **0 bps** and **0.5bps** at the 5-minute mark, indicating near-zero throughput during that interval.

Generated article

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