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ยท 2026-04-22 07:17
Skipped: No actionable solution or diagnostic steps provided for the frozen doccenter issue.
Source thread
thread_id: spaces/AAAA05BdS6s/threads/XH9KBTx4L70
· 4 msgs
· first 2024-06-06
· participants: Tech ATech BTech C
Tech A
2024-06-06 14:26
@Benjamin Villalona @Rey Moreno @Juan Zappa guys, plz join this call real quick, I would liek to show you how to deal with these types of requests from PDS
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This image is not a technical equipment photo โ it is a screenshot of an email from Heidy Valdez, Assistant Office Manager at Pediatric Dentistry of Bronx, reporting that "Front desk #1 (pedo) doc center is frozen." No error codes, equipment labels, indicator lights, or diagnostic visuals are present.
Tech A
2024-06-06 14:26
(no text)
Tech B
2024-06-06 14:27
@Benjamin Villalona Here
Tech C
2024-06-06 17:29
If you wanna practice, there is a tkt ๐
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**Visible Information:**
Task #121199 is displayed in a ticketing/CRM interface. The on-screen message reads: *"Emma; Doccenter is frozen on fd3 (Ticket)."* Associated fields show **Company:** Pediatric Dentistry of Queens - PDS, **Contact:** Emma Babakhanov, with time metrics indicating **"Since last comment: 0 min"** and **"Since creation: 0 min."**
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Skipped: No actionable solution or diagnostic steps provided for the frozen doccenter issue.