Fix Name Grabber Application Locator Invalid Directory Error

draft · procedures setup-procedure

Generated by docuprocessor (prompt article/v3) · 2026-04-22 08:01

Source thread

thread_id: spaces/AAAA05BdS6s/threads/VUbSGkq416A · 13 msgs · first 2024-06-12 · participants: Tech ATech B

Tech A 2024-06-12 19:22

Hello team, I'm having an issue with Name Grabber. The shortcuts in the OP rooms can't reach the server. Disk usage is over 90% even with just the Task Manager and a File Explorer open on the server. I shared the folder again, but I can't even open Name Grabber on the server. I already rebooted the server.

image/png image.png

**Windows Task Manager** is open on a remote desktop session (via **LogMeIn**), showing system resource usage at **3% CPU, 42% Memory, 94% Disk, and 0% Network**. The **Disk usage at 94%** is highlighted in yellow, indicating elevated activity. Visible processes include **Windows Explorer (2), System, LogMeIn, Microsoft Edge (x2), Service Host: SysMain (72.6 MB), and Task Manager**, with no processes showing significant CPU or network load. The session timestamp reads **3:20 PM, 6/12/2024**.

Tech A 2024-06-12 19:38

@all

Tech B 2024-06-12 19:47

when you say the shortcuts in the ops can't reach the server, are you able to browse to the path via UNC in file explorer? o.o

Tech A 2024-06-12 19:48

yes, I can. I shared it again and recreate the shortcut, but if I try to open name grabber nothing happens. Even if I try on the server

Tech B 2024-06-12 19:50

in your screenshot I see its running from the task tray , nothing happens at all if you try to click it from there?

Tech A 2024-06-12 19:51

ok, I'll check that webpage

image/png image.png

**On-screen error dialog from a Windows application:** A modal dialog box titled **"No Patients Found!"** displays the message: *"No patient names could be located!"* with instructional text directing the user to verify a valid **Window Sniffer definition** for the application and to consult online documentation or downloads at **www.apteryxware.com/xva/downloads/index.html**. The status bar at the bottom shows **211 items, 1 item selected, 567 KB, State: Shared**.

Tech A 2024-06-12 19:53

is not loading but I'm not getting any error message

Tech B 2024-06-12 19:54

so namegrabber is like a bridge between practice management and imaging software , you need to have a patient selected from the practice management software and then click on that namegrabber icon from task tray usually - is this what you are trying from the op's?

Tech A 2024-06-12 19:55

let me try on the server and then on the OPs thanks

Tech A 2024-06-12 19:58

🤔

image/png image.png

**Screen capture of a Windows-style dialog box titled "Application Locator"** from a software application called **"Name Grabber"** (window title bar reads "Find the application…"). The **Application** text field is empty, and an error message reads: **"An invalid application directory is specified."** Buttons visible are **Browse…**, **OK**, and **Cancel**; no file path has been entered in the application directory field.

Tech B 2024-06-12 20:00

So see if you can point it to that profsuni path from the previous tasks

Tech A 2024-06-12 20:00

it worked! thanks a lot

Tech B 2024-06-12 20:00

😀

---
title: "Fix Name Grabber Application Locator Invalid Directory Error"
category: procedures
tags: ["setup-procedure"]
source_thread_id: "spaces/AAAA05BdS6s/threads/VUbSGkq416A"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T08:01:19"
participants: ["Tech A", "Tech B"]
---

# Fix Name Grabber Application Locator Invalid Directory Error

## Problem
Name Grabber shortcuts in operatory rooms cannot reach the server, and the application fails to launch even when accessed directly on the server. When attempting to open Name Grabber, the Application Locator dialog displays an "An invalid application directory is specified" error with an empty application path field. The server was experiencing high disk usage (94%) but this did not prevent file system access via UNC paths.

## Resolution
1. Access Name Grabber from the system tray icon on the server
2. When the Application Locator dialog appears with the invalid directory error, click the **Browse...** button
3. Navigate to and select the correct practice management software path (typically the profsuni path from previous configurations)
4. Click **OK** to save the configuration
5. Test Name Grabber functionality from both the server and operatory workstations

The application should now properly bridge between the practice management software and imaging systems when a patient is selected in the practice management software before clicking the Name Grabber system tray icon.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/VUbSGkq416A`
- Attachments:
  - ![image.png](../attachments/VUbSGkq416A.VUbSGkq416A/image.png) — **Windows Task Manager** is open on a remote desktop session (via **LogMeIn**), showing system resource usage at **3% CPU, 42% Memory, 94% Disk, and 0% Network**. The **Disk usage at 94%** is highlighted in yellow, indicating elevated activity. Visible processes include **Windows Explorer (2), System, LogMeIn, Microsoft Edge (x2), Service Host: SysMain (72.6 MB), and Task Manager**, with no processes showing significant CPU or network load. The session timestamp reads **3:20 PM, 6/12/2024**.
  - ![image.png](../attachments/VUbSGkq416A.dxw3OgZA2AQ/image.png) — **Screen capture of a Windows-style dialog box titled "Application Locator"** from a software application called **"Name Grabber"** (window title bar reads "Find the application…"). The **Application** text field is empty, and an error message reads: **"An invalid application directory is specified."** Buttons visible are **Browse…**, **OK**, and **Cancel**; no file path has been entered in the application directory field.
  - ![image.png](../attachments/VUbSGkq416A.uDUiIPfYtHg/image.png) — **On-screen error dialog from a Windows application:** A modal dialog box titled **"No Patients Found!"** displays the message: *"No patient names could be located!"* with instructional text directing the user to verify a valid **Window Sniffer definition** for the application and to consult online documentation or downloads at **www.apteryxware.com/xva/downloads/index.html**. The status bar at the bottom shows **211 items, 1 item selected, 567 KB, State: Shared**.

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