Resolve Dell PowerEdge T440 PERC H730P offline virtual drives error

draft · equipment dell-poweredgeperc-h730pdriver-health

Generated by docuprocessor (prompt article/v3) · 2026-04-22 08:13

Source thread

thread_id: spaces/AAAA05BdS6s/threads/qYjPf7YA6u4 · 8 msgs · first 2024-06-24 · participants: Tech ATech BTech C

Tech A 2024-06-24 21:44

For Lior Koppel. There is an error message on the server about a missing drive configuration, then this utility shows up asking to configure the avago adapter.

image/jpeg noname (9).jpeg

**Dell EMC Driver Health Manager** screen displayed on a **PowerEdell PowerEdge T440** (Service Tag: **25S4ZC3**). A highlighted entry reads **"Avago EFI SAS Driver / PERC H730P Adapter"** (highlighted in yellow). The status message at the bottom reads **"Configuration Required."**

Tech A 2024-06-24 21:44

If I click on it I receive this message

image/jpeg noname (8).jpeg

**Dell EMC Driver Health Manager** is displayed on a **Dell PowerEdge T440** (Service Tag: **25S4ZC3**) running a **PERC H730P Adapter** (Slot 4) Driver Health Protocol Utility. A **Critical Message** reads: *"There are offline or missing virtual drives with preserved cache. Please check the cables and ensure that all drives are present. Press any key to enter the configuration utility."* An input field labeled "Enter Your Input Here" is present, with an on-screen note instructing the user to press **Enter** to activate the input window, then enter the desired key response (press **F1** for more help).

Tech B 2024-06-24 21:45

whats the original error?

Tech C 2024-06-24 21:46

kopell has a lot of data and complicated eye doctor specific software, maybe it's better to call dell directly since dell warranty Expires 01 APR 2026

Tech A 2024-06-24 21:54

(no text)

image/jpeg noname (11).jpeg

**Dell EMC PowerEdge T440** server displaying a UEFI boot error screen. BIOS Version **2.15.1**, iDRAC IPv4 **192.168.239.251**. Error messages read: **"Avago EFI SAS Driver: Unhealthy status reported by this UEFI driver without specific error message(s)"** and **"UEFI0116: One or more boot drivers have reported issue(s) — Check the Driver Health Menu in Boot Manager for details"**, followed by a prompt stating boot drivers require configuration changes and instructing the user to press any key to load the driver health manager.

Tech A 2024-06-24 21:54

ok, will do that

Tech B 2024-06-24 21:57

seems like multiple failed drives and the data is gone now

Tech C 2024-06-24 21:58

sometimes reseating the hard drives can get them up and running also, but since it's delicate matter, i would rather have dell support on the line. if data is not recoverable, it's a lot of work coming up to restore.

---
title: "Resolve Dell PowerEdge T440 PERC H730P offline virtual drives error"
category: equipment
tags: ["dell-poweredge", "perc-h730p", "driver-health"]
source_thread_id: "spaces/AAAA05BdS6s/threads/qYjPf7YA6u4"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T08:13:27"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Resolve Dell PowerEdge T440 PERC H730P offline virtual drives error

## Problem
A Dell PowerEdge T440 server (Service Tag: 25S4ZC3) with PERC H730P Adapter failed to boot with UEFI error messages indicating "Avago EFI SAS Driver: Unhealthy status reported by this UEFI driver without specific error message(s)" and "UEFI0116: One or more boot drivers have reported issue(s)". The Driver Health Manager showed the PERC H730P Adapter requiring configuration, and accessing the configuration utility revealed a critical message stating "There are offline or missing virtual drives with preserved cache. Please check the cables and ensure that all drives are present."

The error suggests multiple drive failures in the RAID array, potentially resulting in data loss. The server was running specialized software with significant data requirements, making recovery critical.

## Resolution
1. Contact Dell support directly since the server remains under warranty (expires April 1, 2026)
2. Before Dell intervention, attempt reseating all hard drives in the server to potentially restore connectivity
3. Work with Dell support to diagnose the RAID controller and drive status through the PERC H730P configuration utility
4. If drives cannot be recovered, prepare for full system restoration from backups

Note: Due to the complexity of the data and specialized software involved, professional Dell support was recommended over attempting manual RAID recovery to minimize risk of permanent data loss.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/qYjPf7YA6u4`
- Attachments:
  - ![noname (11).jpeg](../attachments/qYjPf7YA6u4.7PDFsAzhvtw/noname (11).jpeg) — **Dell EMC PowerEdge T440** server displaying a UEFI boot error screen. BIOS Version **2.15.1**, iDRAC IPv4 **192.168.239.251**. Error messages read: **"Avago EFI SAS Driver: Unhealthy status reported by this UEFI driver without specific error message(s)"** and **"UEFI0116: One or more boot drivers have reported issue(s) — Check the Driver Health Menu in Boot Manager for details"**, followed by a prompt stating boot drivers require configuration changes and instructing the user to press any key to load the driver health manager.
  - ![noname (8).jpeg](../attachments/qYjPf7YA6u4.YtOTKYO-kso/noname (8).jpeg) — **Dell EMC Driver Health Manager** is displayed on a **Dell PowerEdge T440** (Service Tag: **25S4ZC3**) running a **PERC H730P Adapter** (Slot 4) Driver Health Protocol Utility. A **Critical Message** reads: *"There are offline or missing virtual drives with preserved cache. Please check the cables and ensure that all drives are present. Press any key to enter the configuration utility."* An input field labeled "Enter Your Input Here" is present, with an on-screen note instructing the user to press **Enter** to activate the input window, then enter the desired key response (press **F1** for more help).
  - ![noname (9).jpeg](../attachments/qYjPf7YA6u4.qYjPf7YA6u4/noname (9).jpeg) — **Dell EMC Driver Health Manager** screen displayed on a **PowerEdell PowerEdge T440** (Service Tag: **25S4ZC3**). A highlighted entry reads **"Avago EFI SAS Driver / PERC H730P Adapter"** (highlighted in yellow). The status message at the bottom reads **"Configuration Required."**

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