Resolve screenshot blocking in LogMeIn mobile apps

draft · remote-access remote-accessiosandroidlogmeinlmi

Generated by docuprocessor (prompt article/v3) · 2026-04-22 08:19

Source thread

thread_id: spaces/AAAA05BdS6s/threads/RqMytTvWsqs · 8 msgs · first 2024-06-25 · participants: Tech ATech BTech CTech D

Tech A 2024-06-25 15:16

Hey guys, do you know if there's a setting at LMI (ios,android) that doesn't allow you to take screenshots?

Tech B 2024-06-25 15:17

no such settings

Tech A 2024-06-25 15:17

I have SI Dental Group, the manager is trying to take a screenshot and it says that it's not possible because of security reasons. Maybe it's a LMI update

Tech C 2024-06-25 15:48

Azure AD, or third party software like AV can prevent that Check for opened bank sessions or processes that can interrupt that

Tech D 2024-06-25 16:04

If they use 365 with Intune, there are multiple policies that can prevent taking screenshots from android or iOS. https://learn.microsoft.com/en-us/mem/intune/configuration/device-restrictions-ios

Tech A 2024-06-25 16:06

It was happening only with LMI 🫤

Tech A 2024-06-25 16:06

Not sure if they use Intune on their phones

Tech A 2024-06-25 16:07

Will check

---
title: "Resolve screenshot blocking in LogMeIn mobile apps"
category: remote-access
tags: ["remote-access", "ios", "android", "logmein", "lmi"]
source_thread_id: "spaces/AAAA05BdS6s/threads/RqMytTvWsqs"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T08:19:24"
participants: ["Tech A", "Tech B", "Tech C", "Tech D"]
---

# Resolve screenshot blocking in LogMeIn mobile apps

## Problem
Users attempting to take screenshots while using LogMeIn (LMI) mobile apps on iOS or Android devices receive security-related error messages stating that screenshots are not possible. The blocking appears to be specific to the LogMeIn application rather than a system-wide restriction.

## Resolution
1. Check if the device is managed by Microsoft Intune with Office 365, as Intune policies can prevent screenshots on mobile devices
2. Verify if Azure Active Directory policies are configured to block screenshot functionality
3. Look for third-party security software or antivirus applications that may be enforcing screenshot restrictions
4. Check for active banking applications or other security-sensitive processes that could be triggering screenshot prevention
5. Review Microsoft Intune device restriction policies if applicable: https://learn.microsoft.com/en-us/mem/intune/configuration/device-restrictions-ios

Note that LogMeIn itself does not have built-in settings to prevent screenshots, so the restriction is likely imposed by external security policies or software.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/RqMytTvWsqs`

Generated article

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