Fix RemoteApp connection failures when multiple workspaces exist

draft · remote-access remoteappgpupdate

Generated by docuprocessor (prompt article/v3) · 2026-04-22 08:19

Source thread

thread_id: spaces/AAAA05BdS6s/threads/Wpux25thk9s · 24 msgs · first 2024-06-25 · participants: Tech ATech BTech CTech D

Tech A 2024-06-25 20:32

For pds aveu, dr1 pc is unable to launch dentrix, I get this error, I notice that they have the old dentrix icons that they should not have anymore if I recall correctly, if I do a gpupdate if fails, but the log doesn't tell me much about it, if I switch to the administrator domain user I am able to run the gpupdate and the dentrix icon maps correctly and it works fine, but then I switch back to AVEU-DR01 user and doesn't work

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**RemoteApp Disconnected error** is displayed on a Windows desktop. The error dialog reads: *"The remote resource can't be reached. Check your connection and try again or ask your network administrator for help."* In the background, a command prompt shows `gpupdate` completed successfully but logged a Group Policy failure for GUID **{4D2F9B6F-1E52-4711-A382-6A8B1A003DE6}**, with the RemoteApp attempting to launch an application named **"Gundy Dentrix"** before disconnecting.

Tech B 2024-06-25 20:39

What happen if you run CMD as a domain admin on that session?

Tech B 2024-06-25 20:39

With shift and right click > run as

Tech C 2024-06-25 20:41

whats in Published APps folder?

Tech C 2024-06-25 20:42

"its always about DNS" (c) @Alex Kaplun

Tech A 2024-06-25 20:44

Just realized it had two workspaces, grabbed the ave u icon from the first one and it worked, isn't the dentrix shortcut supposed to say "dentrix" only though?

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The screen displays a **RemoteApp and Desktop Connections** panel in Windows, showing two workspace connections. **Dentrix Workspace** is **Connected**, contains 17 programs and 0 desktops, with a last update of **Monday, January 22, 2024 at 10:02 AM** and a green checkmark indicating **"Update successful."** **Work Resources (Default Connection)** shows a status of **Not connected**, contains 35 programs and 0 desktops, with a last update of **Monday, May 2, 2022 at 4:05 PM**.

Tech D 2024-06-25 20:45

view details and hit update btn why are there 2 ?

Tech D 2024-06-25 20:45

view resources check whichever works and copy shortcut manualy

Tech C 2024-06-25 20:46

the 2nd one - look at the date modified. its the old connection, you can drop it.

Tech C 2024-06-25 20:46

remember, we had to republish the apps after the update

Tech D 2024-06-25 20:47

(no text)

Tech A 2024-06-25 20:47

yeah, the second one doesn't work, first one is fine. it only gives me the option to remove the first one though (the working connection) not the broken one

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The Windows Control Panel "RemoteApp and Desktop Connections" Properties window shows a failed update for a connection named **"Work Resources"** with URL `https://bj-rds01.hqrcms.local/rdweb/feed/webfeed.aspx`, created Monday, May 2, 2022. The most recent update attempt on **Tuesday, June 25, 2024 at 4:45 PM** failed with the message "Windows cannot find the remote computer that contains the connection" and **Error code: 0x80072ee7**. The on-screen advisory instructs verifying internet connectivity and confirming the administrator has not removed the connection.

Tech A 2024-06-25 20:47

(no text)

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The screenshot shows two Remote Desktop Web Access connections in a Windows Remote Desktop client. The first (unnamed) connection shows 17 programs, 0 desktops, last updated Tuesday June 25, 2024 at 4:46 PM with a green checkmark indicating **"Update successful"**, created January 22, 2024. The second connection, **"Work Resources (Default Connection)"**, shows 35 programs, 0 desktops, last updated Tuesday June 25, 2024 at 4:45 PM with a red X error icon indicating **"The update was not successful"**, created May 2, 2022; both connections display status as **"Not connected."**

Tech C 2024-06-25 20:48

leave it as is then and manually copy the shortcut from the working collection

Tech B 2024-06-25 20:48

Maybe because its marked as default?

Tech C 2024-06-25 20:48

this all willbe redone in 2 weeks anyways as the entire PDS is being moved from AWS to the colocation

Tech A 2024-06-25 20:49

yeah, thought the same, but don't see where to change that lol

Tech A 2024-06-25 20:49

sounds good �

Tech D 2024-06-25 20:49

(default connection) is the one pushed by GPO

Tech C 2024-06-25 20:50

both of them used to be published by GPO. but there was another GPO that supposed to remove the old one and publish the new. The one that is called Dentrix Worpspace is the new one. But again, no need to TS it, since all will be trashed soon

Tech D 2024-06-25 20:52

found it

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**Group Policy Object (GPO) Settings View — "Copy of PUBLISHED_APPS"** Under **User Configuration > Policies > Windows Settings > Scripts > Logon**, a script is configured: `\\bj-dc1\DIST\Install-RADCConnection.ps1` with parameter `\\bj-dc1\DIST\feed.wcx`; Script order is set to **Not configured**. Under **Administrative Templates > Windows Components/Remote Desktop Services/RemoteApp and Desktop Connections**, the policy **"Specify default connection URL"** is set to **Enabled**, with the Default connection URL value: `https://bj-rds01.hqrcms.local/rdweb/feed/webfeed.aspx`.

Tech C 2024-06-25 20:53

(no text)

Tech D 2024-06-25 20:53

(no text)

Tech C 2024-06-25 20:54

we were replacing the servers, upgrading etc.

---
title: "Fix RemoteApp connection failures when multiple workspaces exist"
category: remote-access
tags: ["remoteapp", "gpupdate"]
source_thread_id: "spaces/AAAA05BdS6s/threads/Wpux25thk9s"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T08:19:32"
participants: ["Tech A", "Tech B", "Tech C", "Tech D"]
---

# Fix RemoteApp connection failures when multiple workspaces exist

## Problem

A user was unable to launch Dentrix via RemoteApp, receiving the error "The remote resource can't be reached. Check your connection and try again or ask your network administrator for help." Running `gpupdate` as the user failed with a Group Policy error for GUID {4D2F9B6F-1E52-4711-A382-6A8B1A003DE6}, though `gpupdate` worked successfully when run as a domain administrator.

Investigation revealed the workstation had two RemoteApp workspace connections: a working "Dentrix Workspace" connection (17 programs, last updated January 22, 2024) and a broken "Work Resources (Default Connection)" (35 programs, last updated May 2, 2022) that failed with error code 0x80072ee7 ("Windows cannot find the remote computer that contains the connection").

## Resolution

1. Open **RemoteApp and Desktop Connections** from Control Panel
2. Identify which workspace connection is working by checking the status indicators - look for green checkmarks vs red X error icons
3. Use the working connection to launch applications instead of the broken default connection
4. Manually copy shortcuts from the working workspace to the desktop if needed for user convenience

The broken "Default Connection" workspace cannot be easily removed because it's marked as the default connection pushed by Group Policy. Since both connections were originally published by GPO during a server migration, the issue will resolve when the old GPO policies are fully cleaned up or replaced.

## References

- Source discussion: `spaces/AAAA05BdS6s/threads/Wpux25thk9s`
- Attachments:
  - ![image.png](../attachments/Wpux25thk9s.R90SHWex2k8/image.png) — **Group Policy Object (GPO) Settings View — "Copy of PUBLISHED_APPS"**

Under **User Configuration > Policies > Windows Settings > Scripts > Logon**, a script is configured: `\\bj-dc1\DIST\Install-RADCConnection.ps1` with parameter `\\bj-dc1\DIST\feed.wcx`; Script order is set to **Not configured**.

Under **Administrative Templates > Windows Components/Remote Desktop Services/RemoteApp and Desktop Connections**, the policy **"Specify default connection URL"** is set to **Enabled**, with the Default connection URL value: `https://bj-rds01.hqrcms.local/rdweb/feed/webfeed.aspx`.
  - ![image.png](../attachments/Wpux25thk9s.Wpux25thk9s/image.png) — **RemoteApp Disconnected error** is displayed on a Windows desktop. The error dialog reads: *"The remote resource can't be reached. Check your connection and try again or ask your network administrator for help."* In the background, a command prompt shows `gpupdate` completed successfully but logged a Group Policy failure for GUID **{4D2F9B6F-1E52-4711-A382-6A8B1A003DE6}**, with the RemoteApp attempting to launch an application named **"Gundy Dentrix"** before disconnecting.
  - ![image.png](../attachments/Wpux25thk9s.XrPnDYQqaaI/image.png) — The screen displays a **RemoteApp and Desktop Connections** panel in Windows, showing two workspace connections. **Dentrix Workspace** is **Connected**, contains 17 programs and 0 desktops, with a last update of **Monday, January 22, 2024 at 10:02 AM** and a green checkmark indicating **"Update successful."** **Work Resources (Default Connection)** shows a status of **Not connected**, contains 35 programs and 0 desktops, with a last update of **Monday, May 2, 2022 at 4:05 PM**.
  - ![image.png](../attachments/Wpux25thk9s.Zg1s_N-SU9A/image.png) — The screenshot shows two Remote Desktop Web Access connections in a Windows Remote Desktop client. The first (unnamed) connection shows 17 programs, 0 desktops, last updated Tuesday June 25, 2024 at 4:46 PM with a green checkmark indicating **"Update successful"**, created January 22, 2024. The second connection, **"Work Resources (Default Connection)"**, shows 35 programs, 0 desktops, last updated Tuesday June 25, 2024 at 4:45 PM with a red X error icon indicating **"The update was not successful"**, created May 2, 2022; both connections display status as **"Not connected."**
  - ![image.png](../attachments/Wpux25thk9s.o4fZnvoVOzw/image.png) — The Windows Control Panel "RemoteApp and Desktop Connections" Properties window shows a failed update for a connection named **"Work Resources"** with URL `https://bj-rds01.hqrcms.local/rdweb/feed/webfeed.aspx`, created Monday, May 2, 2022. The most recent update attempt on **Tuesday, June 25, 2024 at 4:45 PM** failed with the message "Windows cannot find the remote computer that contains the connection" and **Error code: 0x80072ee7**. The on-screen advisory instructs verifying internet connectivity and confirming the administrator has not removed the connection.

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