Replace UPS batteries after discharge event and 3-year service life

draft · equipment upsbattery-replacement

Generated by docuprocessor (prompt article/v3) · 2026-04-22 08:20

Source thread

thread_id: spaces/AAAA05BdS6s/threads/FKvLdV3cr5k · 10 msgs · first 2024-06-26 · participants: Tech ATech B

Tech A 2024-06-26 15:25

For Janet Williams - I'm trying to investigate why this server went down:

image/png image.png

**PowerChute Personal Edition – Performance Dashboard (User: JANET WILLIAMS, Machine: SVR-PC)** The Power Problem History for the past week shows **2 total unit switchovers** lasting a combined **10 seconds** on battery: one **Blackout** (1 switch, 5 seconds) and one **Electrical Noise** event (1 switch, 5 seconds); Undervoltage and Overvoltage both show 0 occurrences. A warning banner states: **"Your battery backup last intervened on 6/22/2024, at 9:59:37 AM."** Bottom status tiles display **Energy Cost Rate: $0.10/day**, **Estimated Battery Time: 34 min**, and **Power Source: AC Utility Power**.

Tech A 2024-06-26 15:26

should I advise her to change the UPS?

image/png image.png

**Windows Event Viewer** is displayed showing an error event logged on **6/26/2024 at 12:51:23 AM**, source **APCPBEAgent**, **Event ID 3003**, with the message: **"UPS Battery Is Discharged"**. Adjacent log entries show an Information event from **APC UPS Service** (Event ID 61462) and an Information event from APCPBEAgent (Event ID 1002), both logged within the same minute. The log name visible at the bottom is **Application**.

Tech B 2024-06-26 15:29

so maybe they had a power outage at that time?

Tech B 2024-06-26 15:30

battery inside still keeps charge since it says 34 mins.

Tech A 2024-06-26 15:31

I see, I thought it was on battery for only 5 seconds

Tech B 2024-06-26 15:31

I see, how old is this BB?

Tech A 2024-06-26 15:34

it was purchased 3 years ago

Tech B 2024-06-26 15:36

check other settings like runtime, maybe it can be configured to stay on longer before shutting it down?

Tech A 2024-06-26 15:37

Okay, I'll try that

Tech A 2024-06-26 19:21

I explained that this was a power outage and advised her to replace the batteries. The UPS was purchased 3 years ago, and the batteries should be replaced every 3 years.

---
title: "Replace UPS batteries after discharge event and 3-year service life"
category: equipment
tags: ["ups", "battery-replacement"]
source_thread_id: "spaces/AAAA05BdS6s/threads/FKvLdV3cr5k"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T08:20:10"
participants: ["Tech A", "Tech B"]
---

# Replace UPS batteries after discharge event and 3-year service life

## Problem
A server experienced an unexpected shutdown during a power outage. Windows Event Viewer showed Event ID 3003 from APCPBEAgent with the message "UPS Battery Is Discharged" logged on 6/26/2024 at 12:51:23 AM. PowerChute Personal Edition dashboard indicated the UPS had switched to battery power twice in the past week (one blackout lasting 5 seconds and one electrical noise event lasting 5 seconds), with the most recent intervention on 6/22/2024 at 9:59:37 AM. The UPS was purchased 3 years ago and showed an estimated battery time of 34 minutes.

## Resolution
1. Check the UPS runtime configuration settings to ensure adequate shutdown time during power outages
2. Replace the UPS batteries, as they should be replaced every 3 years regardless of apparent capacity
3. The "UPS Battery Is Discharged" error indicates the batteries could not sustain the load during the power outage, even though the estimated runtime still showed 34 minutes

The batteries reached their 3-year service life and required replacement despite showing remaining capacity in the dashboard.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/FKvLdV3cr5k`
- Attachments: 
  - ![image.png](../attachments/FKvLdV3cr5k.C_Zur1v7F9I/image.png) — **Windows Event Viewer** is displayed showing an error event logged on **6/26/2024 at 12:51:23 AM**, source **APCPBEAgent**, **Event ID 3003**, with the message: **"UPS Battery Is Discharged"**. Adjacent log entries show an Information event from **APC UPS Service** (Event ID 61462) and an Information event from APCPBEAgent (Event ID 1002), both logged within the same minute. The log name visible at the bottom is **Application**.
  - ![image.png](../attachments/FKvLdV3cr5k.FKvLdV3cr5k/image.png) — **PowerChute Personal Edition – Performance Dashboard (User: JANET WILLIAMS, Machine: SVR-PC)**

The Power Problem History for the past week shows **2 total unit switchovers** lasting a combined **10 seconds** on battery: one **Blackout** (1 switch, 5 seconds) and one **Electrical Noise** event (1 switch, 5 seconds); Undervoltage and Overvoltage both show 0 occurrences. A warning banner states: **"Your battery backup last intervened on 6/22/2024, at 9:59:37 AM."** Bottom status tiles display **Energy Cost Rate: $0.10/day**, **Estimated Battery Time: 34 min**, and **Power Source: AC Utility Power**.

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