Fix LogMeIn Control Panel Showing Enabled but Offline

draft · remote-access lmicontrol-panel

Generated by docuprocessor (prompt article/v3) · 2026-04-22 08:27

Source thread

thread_id: spaces/AAAA05BdS6s/threads/8cG4I_-_8lQ · 2 msgs · first 2024-07-01 · participants: Tech A

Tech A 2024-07-01 19:18

I have a computer that LMI control panel is installed (windows 7). It's showing as Enabled but offline. Of course I have internet on that computer. I uninstalled LMI with revo installer to remove all the registry keys, reinstalled LMI,disabled firewall, added lmi to firewall exceptions, ran it as admin,there's no other antivirus installed... any other idea?

Tech A 2024-07-01 19:19

I also restarted lmi services..

---
title: "Fix LogMeIn Control Panel Showing Enabled but Offline"
category: remote-access
tags: ["lmi", "control-panel"]
source_thread_id: "spaces/AAAA05BdS6s/threads/8cG4I_-_8lQ"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T08:27:51"
participants: ["Tech A"]
---

# Fix LogMeIn Control Panel Showing Enabled but Offline

## Problem
LogMeIn Control Panel displays as "Enabled" but shows "offline" status despite the computer having active internet connectivity. This prevents remote access to the machine even though the service appears to be running properly.

## Resolution
The following troubleshooting steps were attempted but did not resolve the issue:

1. Uninstall LogMeIn using Revo Uninstaller to remove all registry keys
2. Reinstall LogMeIn
3. Disable Windows Firewall completely
4. Add LogMeIn to firewall exceptions
5. Run LogMeIn as administrator
6. Restart LogMeIn services
7. Verify no other antivirus software is installed

No clean resolution was identified from these standard troubleshooting steps.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/8cG4I_-_8lQ`

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draft