Reset LogMeIn Password for Client Account

draft · remote-access logmeinpassword-reset

Generated by docuprocessor (prompt article/v3) · 2026-04-22 08:28

Source thread

thread_id: spaces/AAAA05BdS6s/threads/SQ7eZQWlBgQ · 4 msgs · first 2024-07-02 · participants: Tech ATech B

Tech A 2024-07-02 19:32

Guys,I have Broadway Mall Dental - Levin, they want to reset a password for a LMI account. Can we do that or they have to do it by themselves?

Tech A 2024-07-02 19:33

I asked if he want me to guide him to change the password, he said no.

Tech B 2024-07-02 19:59

they have to do it themeslves since email will go to them. We can send the logmein reset email to them so they can do it or just log in to their pc and help them.

Tech A 2024-07-02 20:01

Yeah, he was not in a good mood, and he just wanted to receive an email. Anyways I had to login to lmi website and check trying to login to their account and click forget my password, but didn't understood he's email , so that's why I was asking about it 🫤 it's fixed already

---
title: "Reset LogMeIn Password for Client Account"
category: remote-access
tags: ["logmein", "password-reset"]
source_thread_id: "spaces/AAAA05BdS6s/threads/SQ7eZQWlBgQ"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T08:28:27"
participants: ["Tech A", "Tech B"]
---

# Reset LogMeIn Password for Client Account

## Problem
A client office requested a password reset for their LogMeIn account. The client was not willing to be guided through the process and specifically wanted to receive a password reset email to handle it themselves.

## Resolution
1. Technicians cannot directly reset client LogMeIn passwords since the reset email must be sent to the client's registered email address
2. To initiate the reset process for the client:
   - Navigate to the LogMeIn website login page
   - Enter the client's account email address
   - Click "Forgot my password" to trigger the reset email
   - The client will receive the reset email and can complete the process independently
3. Alternative approach: Log into the client's PC remotely and assist them with the password reset process directly

Note: Ensure you have the correct email address for the client's LogMeIn account before initiating the reset process.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/SQ7eZQWlBgQ`

Generated article

draft