Use Splashtop or Quick Assist when LogMeIn is unavailable

draft · remote-access remote-accesssplashtopquick-assist

Generated by docuprocessor (prompt article/v3) · 2026-04-22 09:15

Source thread

thread_id: spaces/AAAA05BdS6s/threads/WaY19yeonw4 · 30 msgs · first 2024-07-19 · participants: Tech ATech BTech CTech DTech ETech F

Tech A 2024-07-19 12:56

Hey guys, which alternatives can we offer if the offices ask to remotely connect to their computers?

Tech B 2024-07-19 12:57

none

Tech B 2024-07-19 12:57

how are you gonna install any alternatives if we cannot login ourselves?

Tech C 2024-07-19 12:57

Can we use quick assist or it's also down?

Tech B 2024-07-19 12:58

wtf is quick assist?

Tech A 2024-07-19 12:58

I'm using SOS

Tech C 2024-07-19 12:58

it's an integrated app that every Windows computers should have by default.

Tech D 2024-07-19 13:00

use splashtop https://my.splashtop.com/

Tech E 2024-07-19 13:05

I Think I don't have access to Splashtop Yet.

Tech B 2024-07-19 13:06

isnt it requires an additional setup, FW rules etc?

Tech B 2024-07-19 13:06

@Vladyslav Khamardiuk

Tech D 2024-07-19 13:07

👀

image/png image.png

The image shows a user management table with three rows, each listing a "Member" role with the following email addresses: chris@dentalht.com, rommell@dentalht.com, and brandon@dentalht.com. All three entries display an "Invited" status indicator in orange/red text on the right side. Each row includes an unselected checkbox on the left and a cyan user icon.

Tech C 2024-07-19 13:08

no. just sign in and provide the 6digit code, if not updated just update from the store.

Tech F 2024-07-19 13:10

Today Albert has provided an access for all the team. So plz use splashtop plz

Tech B 2024-07-19 13:10

dont you have to be signed in with MS account?

Tech C 2024-07-19 13:11

any MS account, we can use the @dentalht.com account.

Tech D 2024-07-19 13:11

no, splashtop is email/pass login, it doesnt sso since downgraded

Tech B 2024-07-19 13:11

Alex, I was responding to Chris

Tech B 2024-07-19 13:13

actually, not a bad idea at all. thanks, Chris.

image/png image.png

**Screen Description:** A Windows 10 desktop (dated 7/19/2024, 9:13 AM) is shown with two overlapping **Quick Assist** session windows active. The outer window displays **"User mode: Administrator"** and the inner dialog reads **"Sergey S. has control"** with options to "Cancel control" or "Leave." No error codes are present. Visible desktop shortcuts include Adobe Acrobat, Zoom, OBS Studio, Microsoft Edge, uTorrent Web, BigScreenRe..., HP LaserJet M14-M17, and a file labeled **"Confirmation Wells Farg..."**

Tech C 2024-07-19 13:18

it could be good when lmi it's down, just need to be careful with the admin prompts, end user need to accept it in their end.

Tech D 2024-07-19 13:20

ok, to be clear, this is not rocket science 1. go to https://my.splashtop.com/ 2. sign in with your @dentalht.com email (reset your pass if dont remember) 3. download and use splashtop app as alternative to lmi and for future, please refrain from using unapproved software for remote access

Tech B 2024-07-19 13:22

can we please get a list of unapproved soft for remote access?

Tech B 2024-07-19 13:22

or, mayhe, the list of approved soft would be easier?

Tech D 2024-07-19 13:22

logmein and splashtop

Tech B 2024-07-19 13:23

what about Teamviewer, Anydesk?

Tech D 2024-07-19 13:24

nope

Tech B 2024-07-19 13:25

roger that. @Chris Neal you are a criminal! 🙂

Tech C 2024-07-19 13:31

CTRL+WINKEY+Q, that is the shortcut on keyboard to pull it up.

Tech B 2024-07-19 13:32

@Chris Neal jokes aside, you were just told by the upper management not to use it.

Tech C 2024-07-19 13:33

splashtop should be okay, right?

---
title: "Use Splashtop or Quick Assist when LogMeIn is unavailable"
category: remote-access
tags: ["remote-access", "splashtop", "quick-assist"]
source_thread_id: "spaces/AAAA05BdS6s/threads/WaY19yeonw4"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T09:15:08"
participants: ["Tech A", "Tech B", "Tech C", "Tech D", "Tech E", "Tech F"]
---

# Use Splashtop or Quick Assist when LogMeIn is unavailable

## Problem
When LogMeIn is down or unavailable, technicians need alternative remote access solutions to connect to client computers. The team was seeking approved alternatives that could be quickly deployed without requiring complex setup procedures or firewall configuration changes.

## Resolution

### Primary Alternative: Splashtop
1. Navigate to https://my.splashtop.com/
2. Sign in using your @dentalht.com email address
3. Reset your password if you don't remember it
4. Download and install the Splashtop application
5. Use Splashtop as the alternative to LogMeIn

Note: All team members should have access provided by management. If you see "Invited" status, contact your supervisor for account activation.

### Secondary Alternative: Windows Quick Assist
1. Press `Ctrl + Windows Key + Q` to launch Quick Assist
2. Sign in with any Microsoft account (can use @dentalht.com account)
3. Provide the 6-digit code to the end user
4. If Quick Assist is not available, update it from the Microsoft Store
5. Be aware that end users must accept admin prompts on their end during the session

### Approved Remote Access Tools
Only use these approved remote access solutions:
- LogMeIn (primary)
- Splashtop (approved alternative)

Do not use TeamViewer, AnyDesk, or other unapproved remote access software.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/WaY19yeonw4`
- Attachments:
  - ![image.png](../attachments/WaY19yeonw4.DqAunc-aJo0/image.png) — The image shows a user management table with three rows, each listing a "Member" role with the following email addresses: chris@dentalht.com, rommell@dentalht.com, and brandon@dentalht.com. All three entries display an "Invited" status indicator in orange/red text on the right side. Each row includes an unselected checkbox on the left and a cyan user icon.
  - ![image.png](../attachments/WaY19yeonw4.eCF3Z5fqSWk/image.png) — **Screen Description:**
A Windows 10 desktop (dated 7/19/2024, 9:13 AM) is shown with two overlapping **Quick Assist** session windows active. The outer window displays **"User mode: Administrator"** and the inner dialog reads **"Sergey S. has control"** with options to "Cancel control" or "Leave." No error codes are present. Visible desktop shortcuts include Adobe Acrobat, Zoom, OBS Studio, Microsoft Edge, uTorrent Web, BigScreenRe..., HP LaserJet M14-M17, and a file labeled **"Confirmation Wells Farg..."**

Generated article

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