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thread_id: spaces/AAAA05BdS6s/threads/YaPD1TGi4kE
· 11 msgs
· first 2024-07-19
· participants: Tech ATech BTech C
Tech A
2024-07-19 14:51
Hey guys,I'm working at Scarsdale Endo office. Dentalink is not working on any computer. I'm logged into the server, and it's not opening there. I tried to kill all HSPS procceses, and restarted the digital highway services, but still like in the picture.
https://wiki.dentalht.com/en/software/esync-is-getting-stuck I already followed all the steps on this kb. Any other idea?
image/png
image.png
The screen shows the **eSync** application (Henry Schein Practice Solutions) with a blank/empty main content area — no data, menus, or loaded content is visible. The title bar displays the eSync logo and standard window controls (minimize, maximize, close). The application appears to have launched but the main interface has not populated or rendered any content.
Tech B
2024-07-19 14:56
Hmm well if e-sync itself is not launching on the server and you tried the regular fixes (sounds like you did) I'd probably try to reinstall esync on the server
Tech C
2024-07-19 15:30
maybe it's related to the outage? felix office also having same issue.
Tech A
2024-07-19 15:31
I fixed it reinstalling it
Tech A
2024-07-19 15:31
Forgot to answer here
Tech C
2024-07-19 15:31
ok
Tech A
2024-07-19 16:04
I'm having the same issue at 3v Dental now
Tech A
2024-07-19 16:04
@Albert Khaydatov
Tech C
2024-07-19 16:05
So 3rd client, maybe issue from HS’s end?
Tech A
2024-07-19 16:06
I will ask to call them, maybe
Tech A
2024-07-19 16:06
Because it's the same same thing
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