Obtain IRCMONLINE domain admin credentials for WatchGuard SSL VPN installation

draft · network vpn-remoteaccount-lockout

Generated by docuprocessor (prompt article/v3) · 2026-04-22 09:19

Source thread

thread_id: spaces/AAAA05BdS6s/threads/CFQPpnbMzWw · 2 msgs · first 2024-07-22 · participants: Tech ATech B

Tech A 2024-07-22 18:53

Team, I'm trying to install the mobile vpn for NY Medical and Diagnostic Center. By any chance do you have the IRCMONLINE admin user?

image/png image.png

**Windows User Account Control (UAC) prompt** is displayed for **WatchGuard SSL VPN Installer for Windows**, showing verified publisher as **WatchGuard Technologies** with file origin listed as **Hard drive on this computer**. The dialog requests admin credentials (username and password fields visible) with domain listed as **IRCMONLINE**. A bottom banner reads: *"Move the mouse to this area to send keyboard input to the remote device,"* indicating this screenshot was captured during a **remote desktop session**.

Tech B 2024-07-22 18:55

They have their own IT department, they should know it, or someone on their end should.

---
title: "Obtain IRCMONLINE domain admin credentials for WatchGuard SSL VPN installation"
category: network
tags: ["vpn-remote", "account-lockout"]
source_thread_id: "spaces/AAAA05BdS6s/threads/CFQPpnbMzWw"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T09:19:47"
participants: ["Tech A", "Tech B"]
---

# Obtain IRCMONLINE domain admin credentials for WatchGuard SSL VPN installation

## Problem
During WatchGuard SSL VPN installation for a client office, a Windows User Account Control (UAC) prompt appeared requesting admin credentials for the IRCMONLINE domain. The technician did not have access to these domain administrator credentials needed to complete the installation.

## Resolution
1. Contact the client's IT department directly to obtain the required IRCMONLINE domain administrator credentials
2. Request that someone from their IT team provide the username and password for the domain admin account
3. If the client does not have dedicated IT staff, ask for the person responsible for managing their domain accounts

The client office maintains their own IT department and should have access to their domain administrator credentials.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/CFQPpnbMzWw`
- Attachments: - ![image.png](../attachments/CFQPpnbMzWw.CFQPpnbMzWw/image.png) — **Windows User Account Control (UAC) prompt** is displayed for **WatchGuard SSL VPN Installer for Windows**, showing verified publisher as **WatchGuard Technologies** with file origin listed as **Hard drive on this computer**. The dialog requests admin credentials (username and password fields visible) with domain listed as **IRCMONLINE**. A bottom banner reads: *"Move the mouse to this area to send keyboard input to the remote device,"* indicating this screenshot was captured during a **remote desktop session**.

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