Fix MD OfficeMail timezone warning in webmail calendar

draft · procedures webmailtimezone

Generated by docuprocessor (prompt article/v3) · 2026-04-22 04:19

Source thread

thread_id: spaces/AAAA05BdS6s/threads/h-C3i8jdOQw · 13 msgs · first 2024-01-25 · participants: Tech ATech BTech C

Tech A 2024-01-25 17:38

@Sergey Starodub remember this case an email from Debra Yesterday about a mismatch for Timezone when using the Web mail

image/png image.png

**MD OfficeMail Web Calendar — January 2024** A warning message is displayed in red text reading: **"WARNING: Location offset from browser by +-5 hours, please update your location"** with a hyperlink labeled "update your location." The calendar view is set to January 2024, with the calendar grid showing dates beginning with January 1. No error codes or equipment indicators are present; this is a web-based HIPAA-compliant email/calendar application hosted at `pdmt.mdofficemail.com/webmail`.

Tech A 2024-01-25 17:39

Just wondering, does it needs to be changed on the RDS SERVER? because in the remote session says I have no permissions

Tech A 2024-01-25 17:40

(no text)

image/png image.png

**Screen shows a Windows Date and Time control panel dialog on a workstation identified as "hq-svr.hqrcms.local."** A secondary error dialog reads: **"Unable to continue – You do not have permission to perform this task. Please contact your computer administrator for help."** Current date/time displayed is **Thursday, January 25, 2024 / 12:39:51 PM**, Time Zone set to **(UTC-05:00) Eastern Time (US & Canada)**; the user is operating under a standard (non-admin) account as the change was blocked.

Tech A 2024-01-25 17:41

https://bitrix.dentalht.com/workgroups/group/5/tasks/task/view/106415/

Tech B 2024-01-25 17:42

what are you trying to change?

Tech A 2024-01-25 17:42

the timezone cause the web mail says is not matching her location.

Tech A 2024-01-25 17:43

Let me check cause I think at the end that should not matter... one moment

Tech B 2024-01-25 17:45

u cannot change that on the server i dont think its even related.

Tech C 2024-01-25 17:46

I think you can change the timezone somewhere on the mdoffice settings, within the webmail

Tech A 2024-01-25 17:48

it goes back to UTC TIME

Tech A 2024-01-25 17:48

like if it gets it from the pc

Tech A 2024-01-25 17:49

I fixed.. Thank you!

Tech A 2024-01-25 17:50

I thought was connected or getting the settings from the server XD

---
title: "Fix MD OfficeMail timezone warning in webmail calendar"
category: procedures
tags: ["webmail", "timezone"]
source_thread_id: "spaces/AAAA05BdS6s/threads/h-C3i8jdOQw"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T04:19:10"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Fix MD OfficeMail timezone warning in webmail calendar

## Problem
MD OfficeMail webmail displays a red warning message "WARNING: Location offset from browser by +-5 hours, please update your location" in the calendar view. The warning appears when the timezone setting in the webmail application does not match the user's local timezone. The issue is not related to the RDS server timezone settings, as attempting to change the server timezone will result in permission errors for standard user accounts.

## Resolution
1. Log into the MD OfficeMail webmail interface at `pdmt.mdofficemail.com/webmail`
2. Navigate to the webmail settings within the MD OfficeMail interface
3. Locate the timezone configuration option in the settings
4. Update the timezone setting to match the user's local timezone
5. Save the changes

The timezone setting is controlled within the webmail application itself, not by the server or local workstation timezone settings. The webmail application maintains its own timezone preference that must be configured separately from system-level timezone settings.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/h-C3i8jdOQw`
- Attachments:
  - ![image.png](../attachments/h-C3i8jdOQw.h-C3i8jdOQw/image.png) — **MD OfficeMail Web Calendar — January 2024**
  - ![image.png](../attachments/h-C3i8jdOQw.z4EwOWf6PRo/image.png) — **Screen shows a Windows Date and Time control panel dialog on a workstation identified as "hq-svr.hqrcms.local."**

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