Fix PDS Gateway Admin Console Not Displaying Sessions

draft · remote-access rdpsession-managementpds

Generated by docuprocessor (prompt article/v3) · 2026-04-22 10:21

Source thread

thread_id: spaces/AAAA05BdS6s/threads/DX4IWKKxQl0 · 7 msgs · first 2024-08-27 · participants: Tech ATech BTech C

Tech A 2024-08-27 14:57

For PDS gateway - for some reason we can't see the admin console with all the session, send help ��

Tech B 2024-08-27 15:09

What was the issue here? o.O was it in an rdp session or something?

Tech C 2024-08-27 15:15

was this resolved?

Tech A 2024-08-27 15:25

no, we are on the gateway. Albert is checking

Tech A 2024-08-27 15:25

we even checked the hostname on cmd

Tech B 2024-08-27 16:05

As per Alex - this issue was resolved after rebooting the GW twice o.o. Had some pending updates it looks like

Tech A 2024-08-27 16:06

thank you so much team

---
title: "Fix PDS Gateway Admin Console Not Displaying Sessions"
category: remote-access
tags: ["rdp", "session-management", "pds"]
source_thread_id: "spaces/AAAA05BdS6s/threads/DX4IWKKxQl0"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T10:21:03"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Fix PDS Gateway Admin Console Not Displaying Sessions

## Problem
The PDS gateway admin console was not displaying sessions, preventing visibility into active connections. The issue occurred while working directly on the gateway server, with hostname verification confirming the correct system was being accessed.

## Resolution
1. Reboot the PDS gateway server
2. If the admin console still does not display sessions after the first reboot, perform a second reboot
3. Check for and install any pending Windows updates that may have been blocking proper service operation

The issue was resolved after two reboots, which appeared to clear pending system updates that were interfering with the admin console functionality.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/DX4IWKKxQl0`

Generated article

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