Resolve Doc Center freezing by disabling problematic RDS server connections

draft · remote-access rdssession-managementdoc-center

Generated by docuprocessor (prompt article/v3) · 2026-04-22 10:21

Source thread

thread_id: spaces/AAAA05BdS6s/threads/jDFVovQ0nak · 12 msgs · first 2024-08-27 · participants: Tech ATech BTech C

Tech A 2024-08-27 15:30

Guys, trying to help aveu-fd02 with a doc center task when I end the task and launch it again it keeps freezing, I tried to sign off the computer to see if it would connect to a different RDS but it kept connecting to the same one, any ideas on what's happening here? yesterday some offices had the same issue with doc center

video/x-matroska 2024-08-27 10-26-11.mkv

Tech B 2024-08-27 15:33

Maybe related to what @Albert Khaydatov is looking into on their GW server?

Tech C 2024-08-27 15:34

@Vladimir Sobko you can log in to the gateway and check, i couldn't find it and got another call now.

Tech A 2024-08-27 16:04

Teaneck reporting the same issue with Doc Center, not opening and laggy - 😛

image/png image.png

**Visible on-screen ticket/task notification:** - **Task #131382**: "Cristy, FD05-07; issues with doc center not opening and lagging (Ticket)" - **Company**: Pediatric Dentistry of Teaneck – PDS - **Contact**: Luz (HQRC Teaneck) - **Time indicators**: "Since last comment: 0 min," "In stage: 0 min," "Since creation: 0 min" This appears to be a helpdesk or CRM task pop-up notification with a newly created ticket (all timers at 0 min), referencing a software issue with a "doc center" application on a workstation designated **FD05-07**.

Tech B 2024-08-27 16:06

Well issue with gw01 was just fixed - see if you can sign the user off from the server and have them log back in , see if it connects to different server now

Tech A 2024-08-27 16:07

On it, I'll try and I'll let you know

Tech A 2024-08-27 16:15

Well, I tried to sign her off like 5 times, and she's still getting connected to the RDS01 it doesn't want to put her on another RDS

Tech A 2024-08-27 16:22

Guys, the users on aveu and teaneck which are having the issues with doc center they are all in RDS01 - no matter how many times I try to disconnect them, it stills route them to the same RDS, any idea on what else can I do?

image/png image.png

The image shows two lines of text displaying server/domain information: **RDS01.pdsmgmt.local** mapped to **PDSMGMT\TEA-FD07**, and **RDS01.pdsmgmt.local** mapped to **PDSMGMT\TEA-FD05**. Both entries reference the same RDS (Remote Desktop Services) server hostname but associate it with two different user or device accounts within the PDSMGMT domain. Text appears in a list or log format, possibly from a session management or Remote Desktop Services console.

Tech A 2024-08-27 16:22

(no text)

image/png image.png

The image shows a Windows Remote Desktop or system status bar displaying the text **"RDS01.pdsmgmt.local | PDSMGMT\AVEU-FD02"**, indicating a remote desktop session connected to server **RDS01.pdsmgmt.local** under the domain/user context **PDSMGMT\AVEU-FD02**. The bar has a blue background with white text, consistent with a Remote Desktop Connection title bar or session indicator.

Tech B 2024-08-27 16:23

Maybe that rds01 server needs to be rebooted if its multiple users with the same issue

Tech B 2024-08-27 16:24

I know theres a way to prevent new connections to a specific rds server - the user can bypass that problematic server in the meantime , that might at least get them connected and working

Tech A 2024-08-27 16:27

Good idea - I'm doing that to see if I can get them up and running and after that I'll try and restart the server

image/png image.png

**HOST SERVERS panel** (Last refreshed 8/27/2024 12:25:20 PM | All servers | 8 total) One server is listed and highlighted in blue: **RDS01**, Type: **RD Session Host**, Virtual Desktops: **N/A**, Allow New Connections: **False**. No error codes are visible, but the "Allow New Connections" value of **False** indicates this server is currently configured to reject new incoming connections.

---
title: "Resolve Doc Center freezing by disabling problematic RDS server connections"
category: remote-access
tags: ["rds", "session-management", "doc-center"]
source_thread_id: "spaces/AAAA05BdS6s/threads/jDFVovQ0nak"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T10:21:09"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Resolve Doc Center freezing by disabling problematic RDS server connections

## Problem

Multiple offices reported Doc Center application freezing and not opening properly. Users experiencing the issue were consistently being routed to RDS01 server despite multiple attempts to sign them off and reconnect. The load balancing system was not distributing users to alternative RDS servers, forcing all affected users to connect to the same problematic server. This affected offices including a client office and Pediatric Dentistry of Teaneck, with workstations FD02, FD05, and FD07 experiencing the same symptoms.

## Resolution

1. Access the RDS management console and locate the problematic server (RDS01 in this case)
2. Set "Allow New Connections" to **False** for the affected RDS server to prevent new user sessions from being routed to it
3. Sign off existing users from the problematic server so they can be redistributed to healthy RDS servers
4. Verify users can now connect to alternative RDS servers and that Doc Center functions normally
5. Once users are working on other servers, restart the problematic RDS server to resolve the underlying issue
6. After restart, re-enable "Allow New Connections" to restore the server to the load balancing pool

## References

- Source discussion: `spaces/AAAA05BdS6s/threads/jDFVovQ0nak`
- Attachments:
  - ![image.png](../attachments/jDFVovQ0nak.GpPRPTgpe98/image.png) — The image shows two lines of text displaying server/domain information: **RDS01.pdsmgmt.local** mapped to **PDSMGMT\TEA-FD07**, and **RDS01.pdsmgmt.local** mapped to **PDSMGMT\TEA-FD05**. Both entries reference the same RDS (Remote Desktop Services) server hostname but associate it with two different user or device accounts within the PDSMGMT domain. Text appears in a list or log format, possibly from a session management or Remote Desktop Services console.
  - ![image.png](../attachments/jDFVovQ0nak.bJ1dIfM4Ql8/image.png) — **HOST SERVERS panel** (Last refreshed 8/27/2024 12:25:20 PM | All servers | 8 total)

One server is listed and highlighted in blue: **RDS01**, Type: **RD Session Host**, Virtual Desktops: **N/A**, Allow New Connections: **False**.

No error codes are visible, but the "Allow New Connections" value of **False** indicates this server is currently configured to reject new incoming connections.
  - ![2024-08-27 10-26-11.mkv](../attachments/jDFVovQ0nak.jDFVovQ0nak/2024-08-27 10-26-11.mkv)
  - ![image.png](../attachments/jDFVovQ0nak.svd8qP5Ne-I/image.png) — The image shows a Windows Remote Desktop or system status bar displaying the text **"RDS01.pdsmgmt.local | PDSMGMT\AVEU-FD02"**, indicating a remote desktop session connected to server **RDS01.pdsmgmt.local** under the domain/user context **PDSMGMT\AVEU-FD02**. The bar has a blue background with white text, consistent with a Remote Desktop Connection title bar or session indicator.
  - ![image.png](../attachments/jDFVovQ0nak.tYvAL4oH6F0/image.png) — **Visible on-screen ticket/task notification:**

- **Task #131382**: "a colleague, FD05-07; issues with doc center not opening and lagging (Ticket)"
- **Company**: Pediatric Dentistry of Teaneck – PDS
- **Contact**: a colleague (HQRC Teaneck)
- **Time indicators**: "Since last comment: 0 min," "In stage: 0 min," "Since creation: 0 min"

This appears to be a helpdesk or CRM task pop-up notification with a newly created ticket (all timers at 0 min), referencing a software issue with a "doc center" application on a workstation designated **FD05-07**.

Generated article

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