Fix PDS Process Sniper tool reliability issues

draft · remote-access rdpsession-management

Generated by docuprocessor (prompt article/v3) · 2026-04-22 11:03

Source thread

thread_id: spaces/AAAA05BdS6s/threads/Y6XlqHNQTog · 5 msgs · first 2024-09-12 · participants: Tech ATech BTech C

Tech A 2024-09-12 20:06

@all Guys, every time I login to gw01, I see RDP sessions to other servers which makes me think you are not utilizing the PDS Process Sniper that Alex had created for us. Is there a reason for that?

Tech B 2024-09-12 20:08

I tried to use it in the past, and at least for me, it located the host and in which rds was connected to, but it wasn't giving me the list of process to kill, I sometimes connect directly to the rds, or I use it, but not all the time, for that reason

Tech C 2024-09-12 20:10

Few bugs need to be fixed. I also had couple of reports where it wouldn’t detect the user on any of the servers.

Tech A 2024-09-12 20:10

never happened to me yet...

Tech C 2024-09-12 20:11

me neither, that’s what makes bug harder to find

---
title: "Fix PDS Process Sniper tool reliability issues"
category: remote-access
tags: ["rdp", "session-management"]
source_thread_id: "spaces/AAAA05BdS6s/threads/Y6XlqHNQTog"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T11:03:50"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Fix PDS Process Sniper tool reliability issues

## Problem

The PDS Process Sniper tool created by a colleague is not being consistently used by technicians due to reliability issues. The tool is designed to locate RDP sessions and manage processes across servers, but has several bugs that prevent reliable operation. Specifically, the tool sometimes fails to display the list of processes to kill after locating the host and RDS connection, and in some cases fails to detect users on any servers at all. These issues cause technicians to bypass the tool and connect directly to RDS servers instead, leading to multiple active RDP sessions visible on gw01.

## Resolution

The PDS Process Sniper tool requires debugging and fixes before it can be reliably used. The specific issues that need to be addressed are:

1. Tool locates host and RDS connection but fails to display process list for termination
2. Tool occasionally fails to detect users on any servers
3. Inconsistent behavior makes the bugs difficult to reproduce and diagnose

Until these bugs are resolved, technicians should continue using direct RDS connections when the tool fails to function properly. The tool's creator should be contacted to address these reliability issues.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/Y6XlqHNQTog`

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