Expand VMware VM disk space for DTX Studio storage

draft · vmware-esxi storage-managementvmfsdynamic-storage

Generated by docuprocessor (prompt article/v3) · 2026-04-22 11:04

Source thread

thread_id: spaces/AAAA05BdS6s/threads/LiT2LSd_EwE · 49 msgs · first 2024-09-13 · participants: Tech ATech BTech C

Tech A 2024-09-13 16:39

Hey guys, is anyone familiar with DTX Studio? I have Flatrion family dental office having issues with. They are trying to take pan images, but the pan machine is showing as offline at DTX Studio

Tech A 2024-09-13 16:39

(no text)

video/mp4 20240913-1637-52.5431558.mp4

Tech A 2024-09-13 16:39

If you try to take images from dexis, works properly

Tech A 2024-09-13 16:40

At acquisition is showing 0 devices instead of 1 offline, but if you go to dtx studio icon at the traybar, it's showing as offline

Tech A 2024-09-13 16:42

This is the dtx studio icon. It's showing as offline there at the traybar, but there's no device configured at the app

image/png image.png

**DTX Studio Settings – Devices Panel** The DTX Studio Settings window is open to the **Devices** section, showing no third-party devices added (TWAIN/Folder import list is empty) and a **TWAIN Port number of 4438**. In the lower-right corner, a system tray/notification panel displays a device labeled **"OP 3D KR2006495"** with status shown as **"Offline"** and a **red indicator dot**, confirming the device is not currently connected or communicating. No USB image sensor support checkbox is checked, and camera freeze duration is set to **1 second**.

Tech A 2024-09-13 18:13

@all I'm with DTX at the line. They want to know if we can install dtx at the E drive, or G drive, or get more space at F: drive. I see that disks are virtual disks, not sure if they are dynamic or not. This is at FFD-SRV01

image/png image.png

**Screen shows a remote desktop session (LogMeIn) into server "FFD-SRV01" at a dental practice ("Flatiron Family Dental").** A File Explorer window displays the server's drives and volumes; **New Volume (E:) is selected, showing 16.6 GB free of 19.9 GB**, and **DTX (F:) shows 0 bytes free of 19.9 GB (NTFS)**. A **"Job Status" dialog in the lower right reads "Job has failed"** with options "Close window automatically" and **"Show Log Now"**.

Tech A 2024-09-13 18:14

It's a VM

Tech B 2024-09-13 18:15

do you know how to check the settings?

Tech A 2024-09-13 18:18

Yes, but not sure where that VM is hosted

Tech A 2024-09-13 18:18

(no text)

image/png image.png

**Remote Monitoring Console – Search Results View** The screen displays a filtered search results list for "flatiron" returning **14 computers**, all showing status as **Online** with IP address **98.0.235.86**. Devices include workstations labeled CADCAM2-PC, CADCAM-PC, FFD-FRONT01, FFD-BILLING, KAVO3D, FFD-X-RAY, OFFICE1, OFFICE2, FFD-OP01 through FFD-OP05, and FFD-SRV01, operating on ports **15530** or **15576**. Several entries display **yellow triangle warning indicators** (⚠) and three display **red circle alert indicators** (🔴), specifically on CADCAM2-PC (CADCAM), OFFICE2, FFD-OP02, FFD-OP04 (port 15530), FFD-OP05 (port 15530), and FFD-SRV01 (green icon variant).

Tech A 2024-09-13 18:19

That VM that I'm talking about is SRV01 (FFD-SRV01)

Tech B 2024-09-13 18:19

me neither. @Albert Khaydatov do you know?

Tech B 2024-09-13 18:19

oh, its Esxi

Tech B 2024-09-13 18:19

the info is in Bitrix

Tech B 2024-09-13 18:20

but I do not know how to add extra space in esxi environment

Tech A 2024-09-13 18:20

me neither -.-

Tech C 2024-09-13 18:20

so does esxi have available space that we can allocate from?

Tech B 2024-09-13 18:21

@Albert Khaydatov can u plz take over?

Tech B 2024-09-13 18:21

since we dont know how to do it, we as well might not know how to check the space

Tech C 2024-09-13 18:22

last time i did it, i had to use online guides, ok should i check now?

Tech A 2024-09-13 18:22

I can park the call

Tech A 2024-09-13 18:22

If you want

Tech A 2024-09-13 18:22

Or ask him to wait until we check

Tech B 2024-09-13 18:22

why?

Tech A 2024-09-13 18:22

as you prefer

Tech A 2024-09-13 18:22

but yeah if you can check now, would be great

Tech C 2024-09-13 18:24

ok disconnect

Tech A 2024-09-13 18:25

doesn't look so hard to do but I never did it before https://www.youtube.com/watch?v=FC4EZvwNxgo

Tech C 2024-09-13 18:27

look at this original.old folder. it's taking the most space. should i move it out and see?

image/png image.png

**Windows File Explorer on drive DTX (F:) of server SRV01.** Visible folders: Archive (9/14/2022), DTX Studio (9/13/2024), **DTX Studio original.old** (2/1/2024, currently selected/highlighted), DTX SW (12/1/2023), Implant Images (9/17/2022), Patients (9/14/2022). Visible files: DTX License Keys.09142022.txt, DTX License Keys.txt (5/14/2024), dtx pw.txt (12/13/2022), michael.katz1\_SettingsFile\_20220914.set (9/14/2022, SET File type). No error messages or diagnostic indicators are visible.

Tech C 2024-09-13 18:28

18.5gb used out of 20gb. strange why their partitions were made for 20gb each

Tech A 2024-09-13 18:28

maybe dynamic? not sure

Tech A 2024-09-13 18:28

but all their parts are 19.9 yeah

Tech A 2024-09-13 18:28

he told me that he needs that folder

Tech C 2024-09-13 18:29

i see

Tech C 2024-09-13 18:31

well you have to shut down the server to expand

Tech A 2024-09-13 18:31

nice

Tech A 2024-09-13 18:32

let me ask the office then

Tech C 2024-09-13 18:33

not sure why they didnt use all the available storage

image/jpeg Screenshot 2024-09-13 at 2.31.54 PM.jpg

**VMware ESXi Host Storage – Datastores Tab** A single datastore named **DS01** is listed with the following attributes: Drive Type: **Non-SSD**, Capacity: **893.5 GB**, Provisioned: **357.87 GB**, Free: **535.63 GB**, Type: **VMFS6**, Thin Provisioning: **Supported**, Access: **Single**. No error messages or warning indicators are visible; all fields display normal readout values.

Tech A 2024-09-13 18:35

so they can't turn off the server now,probably at 5pm

Tech A 2024-09-13 18:35

yeah there are 500gb remaining -.-

Tech A 2024-09-13 18:35

but what about the drives? are fixed? or dynamic?

Tech A 2024-09-13 18:36

maybe that's why all the disks are 19,9gb

Tech C 2024-09-13 18:36

i think it's dynamic, i logged out, you can go back in and check

Tech A 2024-09-13 18:37

Or can we use the other drives maybe?

Tech A 2024-09-13 18:38

it's fixed,not dynamic 🫤

Tech A 2024-09-13 18:38

maybe use this volume here

image/png image.png

**Windows File Explorer** is open on **New Volume (G:)**, displaying four files: **DTXStudioClinic(x64)\_3.1.11.1.exe** (dated 9/14/2022), **DTXStudioCore(x64)\_3.10.5.2.exe** (4/26/2022), **DTXStudioImplant(x64)\_3.6.4.2.exe** (4/26/2022), and **ImplantLibrary\_3.6.ILF** (11/18/2021). The left navigation pane shows mapped drives including **Local Disk (C:)**, **New Volume (E:)**, **DTX (F:)** (with subfolders: Archive, DTX Studio, DTX Studio original.old, DTX SW, Implant Images, Patients), and **New Volume (G:)**. No error messages or diagnostic indicators are visible.

Tech A 2024-09-13 18:38

14gb free of 19gb

Tech A 2024-09-13 18:38

only installation files

Tech A 2024-09-13 18:40

he told me that we can use that one too

---
title: "Expand VMware VM disk space for DTX Studio storage"
category: vmware-esxi
tags: ["storage-management", "vmfs", "dynamic-storage"]
source_thread_id: "spaces/AAAA05BdS6s/threads/LiT2LSd_EwE"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T11:04:14"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Expand VMware VM disk space for DTX Studio storage

## Problem

DTX Studio at a client office was showing panoramic imaging device as offline in the system tray, despite the device working properly in Dexis. The DTX Studio settings showed no devices configured in the acquisition interface, but the system tray icon displayed "OP 3D KR2006495" as offline with a red indicator. Investigation revealed the root cause was insufficient disk space on the DTX (F:) drive, which showed 0 bytes free of 19.9 GB total capacity. The VM (FFD-SRV01) was running on VMware ESXi with fixed-size virtual disks rather than dynamic allocation, despite the ESXi datastore having 535.63 GB free space available out of 893.5 GB total capacity.

## Resolution

1. Verify available space on the ESXi host by checking the datastore capacity in the VMware ESXi management interface
2. Schedule downtime with the office, as the VM must be shut down to expand virtual disk space
3. Access the VMware ESXi host and expand the virtual disk allocation for the affected drive
4. Power on the VM and extend the partition within Windows to utilize the newly allocated space
5. As an interim solution, consider relocating DTX Studio installation to an alternate drive with available space (such as New Volume G: which had 14 GB free) if immediate expansion is not possible

Note: The issue was identified during a call with DTX support who needed additional storage space for the application to function properly.

## References

- Source discussion: `spaces/AAAA05BdS6s/threads/LiT2LSd_EwE`
- Attachments:
  - ![image.png](../attachments/LiT2LSd_EwE.1tDw6w92oVk/image.png) — **Windows File Explorer** is open on **New Volume (G:)**, displaying four files: **DTXStudioClinic(x64)\_3.1.11.1.exe** (dated 9/14/2022), **DTXStudioCore(x64)\_3.10.5.2.exe** (4/26/2022), **DTXStudioImplant(x64)\_3.6.4.2.exe** (4/26/2022), and **ImplantLibrary\_3.6.ILF** (11/18/2021). The left navigation pane shows mapped drives including **Local Disk (C:)**, **New Volume (E:)**, **DTX (F:)** (with subfolders: Archive, DTX Studio, DTX Studio original.old, DTX SW, Implant Images, Patients), and **New Volume (G:)**. No error messages or diagnostic indicators are visible.
  - ![image.png](../attachments/LiT2LSd_EwE.8P7RvDt4O4w/image.png) — **DTX Studio Settings – Devices Panel**
  - ![image.png](../attachments/LiT2LSd_EwE.D7vX2z9AWFM/image.png) — **Screen shows a remote desktop session (LogMeIn) into server "FFD-SRV01" at a dental practice ("Flatiron Family Dental").** A File Explorer window displays the server's drives and volumes; **New Volume (E:) is selected, showing 16.6 GB free of 19.9 GB**, and **DTX (F:) shows 0 bytes free of 19.9 GB (NTFS)**. A **"Job Status" dialog in the lower right reads "Job has failed"** with options "Close window automatically" and **"Show Log Now"**.
  - ![image.png](../attachments/LiT2LSd_EwE.UncRyzW91xc/image.png) — **Windows File Explorer on drive DTX (F:) of server SRV01.**
  - ![image.png](../attachments/LiT2LSd_EwE.WSTH9gPfnxU/image.png) — **Remote Monitoring Console – Search Results View**
  - ![Screenshot 2024-09-13 at 2.31.54 PM.jpg](../attachments/LiT2LSd_EwE.aNYyQDcuywY/Screenshot 2024-09-13 at 2.31.54 PM.jpg) — **VMware ESXi Host Storage – Datastores Tab**
  - ![20240913-1637-52.5431558.mp4](../attachments/LiT2LSd_EwE.cTUSn8_5U2s/20240913-1637-52.5431558.mp4)

Generated article

draft