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· 2026-04-22 11:07
Skipped: Thread describes a specific fax sending issue and diagnostic steps but lacks a resolution.
Source thread
thread_id: spaces/AAAA05BdS6s/threads/bkh2_CNKb00
· 5 msgs
· first 2024-09-17
· participants: Tech ATech B
Tech A
2024-09-17 15:41
Hey guys, I have PDS Plattsburgh having issues with their faxes. They send faxes trough email, they type the phone number + @emailyourfax.com
Thing is that their faxes are getting rejected, doesn't matter which number they send them to. They are receiving this message:
image/png
image.png
The screen shows an MD OfficeMail HIPAA-compliant email inbox with 17 messages, primarily incoming faxes from **NEWFAX@faxtoyouremail.com** with phone numbers including 906-339-3391, 518-561-2000, 518-646-0623, 518-282-1108, 978-932-8328, 518-891-4141, 518-562-2718, 229-328-4328, and 480-337-0209. The currently selected/previewed message is flagged as **Spam** from "Email To Fax " (sender IP: 198.61.254.5), dated 09/17/2024 at 10:14 AM, with the on-screen message: **"The number not a valid USA or Canadian telephone number. Your message was canceled."** The mailbox is at 32% of 5 GB capacity, and the account identifier visible in the top right is **plattsburghfax@pdsmgmt.com**.
Tech A
2024-09-17 15:42
That @emailyourfax domain is a generic domain that different companies use for that service, or I'm wrong? Cause I tried to browse that domain, and doesn't work
Tech A
2024-09-17 15:42
I tried to send a fax adding the phone number; subject at the subject, didn't work, and we got this error
Tech B
2024-09-17 15:42
All phone and fax related issues are being handled by Phil.
Tech A
2024-09-17 15:43
Ok, thanks 🙂
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Skipped: Thread describes a specific fax sending issue and diagnostic steps but lacks a resolution.