Fix Dentrix not showing LogMeIn redirected printer

draft · remote-access logmeinprinterdentrix

Generated by docuprocessor (prompt article/v3) · 2026-04-22 11:17

Source thread

thread_id: spaces/AAAA05BdS6s/threads/dv8Ek9VU2fI · 5 msgs · first 2024-09-20 · participants: Tech ATech B

Tech A 2024-09-20 18:06

I have a Pc Mansoor FD1, with a printer brother MFC L2710DW connected (serves) which is doing LMI to Mansoor OP4, User wants to print within OP4 and have it printed on her Printer brother MFC L2710DW Connected to FD1 .... from OP4 I see the printer brother MFCL2710DW "printer via LMI", it prints test page sends it to its Printer queue, then it sends it through LMI to PC FD1,to its respective Printer queue and then it is printed correctly.... but inside of OP4's Dentrix, this printer is not showing up...she mentioned it was before.

Tech B 2024-09-20 18:09

"printer via LMI" is the one that gets redirected via Logmein when a remote used is connected

Tech B 2024-09-20 18:10

sometimes, when Dentrix is open and user logs in, the printer does not show up in Dentrix

Tech B 2024-09-20 18:10

try closing and reopening Dentrix

Tech A 2024-09-20 18:12

yes we did it..but seems like now is showing up, i had to uninstall and re added it

---
title: "Fix Dentrix not showing LogMeIn redirected printer"
category: remote-access
tags: ["logmein", "printer", "dentrix"]
source_thread_id: "spaces/AAAA05BdS6s/threads/dv8Ek9VU2fI"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T11:17:12"
participants: ["Tech A", "Tech B"]
---

# Fix Dentrix not showing LogMeIn redirected printer

## Problem
A Brother MFC-L2710DW printer connected to one PC was accessible through LogMeIn's "printer via LMI" redirection to a remote PC. The redirected printer worked correctly for test pages and appeared in Windows print queues, but was not visible within Dentrix on the remote machine. The user reported the printer had previously been available in Dentrix.

## Resolution
1. Close Dentrix completely on the remote machine
2. Reopen Dentrix to refresh the available printer list
3. If the printer still does not appear, uninstall the LogMeIn redirected printer from Windows
4. Re-add the "printer via LMI" printer through Windows printer settings
5. Verify the printer appears in Dentrix after re-adding

The LogMeIn printer redirection creates a "printer via LMI" entry that should automatically appear in applications when a remote session is active, but Dentrix may not detect printers that are added after the application starts.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/dv8Ek9VU2fI`

Generated article

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