Fix LogMeIn Connection Failed Due to Date/Time Issues

draft · remote-access logmeinauthentication

Generated by docuprocessor (prompt article/v3) · 2026-04-22 11:17

Source thread

thread_id: spaces/AAAA05BdS6s/threads/hwfxr7a6lWg · 12 msgs · first 2024-09-24 · participants: Tech ATech BTech CTech D

Tech A 2024-09-24 16:26

Having some issues with LMI, Pc was behind for 10 min, we have then properly set the time, but LMI still has not get in it.

image/png image.png

**LogMeIn Control Panel** displays a **"Connection failed"** error with the message: *"Cannot connect to LogMeIn servers. Confirm that your computer is set to the correct date."* A **"Retry"** button is present. The Windows system clock in the taskbar reads **12:25 PM, 9/24/2024**.

Tech A 2024-09-24 16:28

Pc has been restarted, sfc /scannow no issues, restore health Ran. browsers are working again with the time fixed, but LMI is not, since LMI is not working, some pages that were whitelisted on LMI antivirus are not working either.

Tech B 2024-09-24 16:45

did you restart all logmein services (there are few) after changing to the correct time

Tech A 2024-09-24 16:45

Yes i did. there were like 4

Tech C 2024-09-24 16:58

have you tried changing dns?

Tech A 2024-09-24 17:15

yes i have, but still, i also have sync date and time with Server: w32TM/config /syncfromflags:manual /manualpeerlist:SVR.dental.local CMD went through...but for some reason still the same

Tech D 2024-09-24 17:26

uninstall and reinstall?

Tech A 2024-09-24 17:27

tried, could not be fully configured due to "date and time wrong" which is not

Tech A 2024-09-24 17:27

checked firewall, add LMI.exe to be allowed, but still.

Tech D 2024-09-24 17:28

can you log in as diff admin user and try to install?

Tech A 2024-09-24 17:29

I'm right now as Admin with RDP .

Tech C 2024-09-24 18:06

have you checked timezone? is it set to NY?

---
title: "Fix LogMeIn Connection Failed Due to Date/Time Issues"
category: remote-access
tags: ["logmein", "authentication"]
source_thread_id: "spaces/AAAA05BdS6s/threads/hwfxr7a6lWg"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T11:17:55"
participants: ["Tech A", "Tech B", "Tech C", "Tech D"]
---

# Fix LogMeIn Connection Failed Due to Date/Time Issues

## Problem

LogMeIn Control Panel displays "Connection failed" error with message "Cannot connect to LogMeIn servers. Confirm that your computer is set to the correct date." The system clock shows the correct time (12:25 PM, 9/24/2024), but LogMeIn continues to fail authentication. The PC was initially 10 minutes behind, and after correcting the time, LogMeIn still cannot establish connection. This also affects whitelisted pages in LogMeIn antivirus that depend on the LogMeIn connection.

## Resolution

1. Restart all LogMeIn services (typically 4 services) after correcting the system time
2. Verify timezone is set correctly (e.g., Eastern Time for NY locations)
3. Sync time with domain controller using: `w32tm /config /syncfromflags:manual /manualpeerlist:SVR.dental.local`
4. Check DNS settings and try alternative DNS servers
5. Add LMI.exe to Windows Firewall allowed programs
6. If reinstallation is needed, try installing under a different administrator account

Note: Complete reinstallation may fail with the same "date and time wrong" error even when system time appears correct, indicating the issue may persist beyond basic time synchronization.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/hwfxr7a6lWg`
- Attachments: - ![image.png](../attachments/hwfxr7a6lWg.hwfxr7a6lWg/image.png) — **LogMeIn Control Panel** displays a **"Connection failed"** error with the message: *"Cannot connect to LogMeIn servers. Confirm that your computer is set to the correct date."* A **"Retry"** button is present. The Windows system clock in the taskbar reads **12:25 PM, 9/24/2024**.

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