Resolve eSync Installation Blocked by Antivirus

draft · remote-access logmein

Generated by docuprocessor (prompt article/v3) · 2026-04-22 11:24

Source thread

thread_id: spaces/AAAA05BdS6s/threads/73LsPoznRBI · 6 msgs · first 2024-09-25 · participants: Tech ATech BTech C

Tech A 2024-09-25 22:45

any ideas who manages this for HIll&Hill? can't get esync to work on the server because of that antivirus

image/jpeg 2024-09-25 16_04_57-Window.jpg

A LogMeIn remote session is visible showing a Windows desktop with an eSync Gateway installation in progress ("Finalizing Installation, Downloading required plug-ins: 100% complete"). A security notification panel on the right displays multiple alerts: "Suspicious threat detected" for file **DeploymentApplicationBackup.exe** at 5:54 PM, a "Suspicious file executed" alert at 5:54 PM, a resolved threat notification for **eSync_4_5_0_Production (1).exe** at 5:49 PM, and two additional suspicious threat/file executed alerts at 5:05 PM.

Tech B 2024-09-25 22:47

42north. Maybe Sharon can provide the contact but last year it was Stanley, not sure if its still the same

Tech C 2024-09-25 22:47

Its theirs management company. North42 or whatever their name is

Tech C 2024-09-25 22:48

support@42northdental.com

Tech C 2024-09-25 22:49

U can search in your email for this address and send them an email

Tech A 2024-09-25 22:49

ok, will do, thanks!

---
title: "Resolve eSync Installation Blocked by Antivirus"
category: remote-access
tags: ["logmein"]
source_thread_id: "spaces/AAAA05BdS6s/threads/73LsPoznRBI"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T11:24:31"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Resolve eSync Installation Blocked by Antivirus

## Problem
eSync Gateway installation fails to complete on server due to antivirus software blocking critical installation files. The antivirus detects multiple files as suspicious threats, including `DeploymentApplicationBackup.exe` and `eSync_4_5_0_Production (1).exe`, preventing the installation from finishing properly. This occurs during the "Finalizing Installation" phase when downloading required plug-ins reaches 100% completion.

## Resolution
1. Contact the office's IT management company to request antivirus exclusions for eSync installation files
2. For the office in question, reach out to 42North Dental at support@42northdental.com
3. Request temporary disabling of antivirus scanning or permanent exclusions for eSync installation directory and executable files
4. Retry eSync Gateway installation once antivirus exclusions are in place

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/73LsPoznRBI`
- Attachments: - ![2024-09-25 16_04_57-Window.jpg](../attachments/73LsPoznRBI.73LsPoznRBI/2024-09-25 16_04_57-Window.jpg) — A LogMeIn remote session is visible showing a Windows desktop with an eSync Gateway installation in progress ("Finalizing Installation, Downloading required plug-ins: 100% complete"). A security notification panel on the right displays multiple alerts: "Suspicious threat detected" for file **DeploymentApplicationBackup.exe** at 5:54 PM, a "Suspicious file executed" alert at 5:54 PM, a resolved threat notification for **eSync_4_5_0_Production (1).exe** at 5:49 PM, and two additional suspicious threat/file executed alerts at 5:05 PM.

Generated article

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