Locate Microsoft Office licensing information for client activation

draft · accounts-and-access licenseactivation

Generated by docuprocessor (prompt article/v3) · 2026-04-22 11:24

Source thread

thread_id: spaces/AAAA05BdS6s/threads/mbPb6GUqn7Y · 2 msgs · first 2024-09-26 · participants: Tech ATech B

Tech A 2024-09-26 21:09

For *City Kids Dental* do we know who handles their Microsoft products Key?i checked and They have some PCs with Microsoft activation, and they need to license another PC, but could not find any Keys available or info related in tkts, or bitrix.

image/png image.png

**Microsoft Word Account Page — Office Activation Status** The screen displays the Microsoft Word **Account** page showing **"Product Activated"** for **Microsoft Office Professional Plus 2019**, signed in as **user@dental.local**. The installed version is identified as **Version 2408 (Build 17928.20156 Click-to-Run)**. A **LogMeIn** remote session banner is visible at the top of the screen, indicating the session is being accessed remotely.

Tech B 2024-09-26 21:14

@Albert Khaydatov any idea?

---
title: "Locate Microsoft Office licensing information for client activation"
category: accounts-and-access
tags: ["license", "activation"]
source_thread_id: "spaces/AAAA05BdS6s/threads/mbPb6GUqn7Y"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T11:24:47"
participants: ["Tech A", "Tech B"]
---

# Locate Microsoft Office licensing information for client activation

## Problem
A client office needs to license an additional PC with Microsoft Office, but existing activation keys and licensing information cannot be located in tickets or Bitrix. The office has existing PCs with activated Microsoft Office Professional Plus 2019, but no record of who manages their Microsoft product keys or where licensing information is stored.

## Resolution
1. Check client documentation in Bitrix for Microsoft licensing records
2. Search historical tickets for previous Office installations or activations
3. Contact the designated colleague who handles Microsoft product licensing inquiries
4. If no records are found, verify if the client has a Microsoft volume licensing agreement or if individual retail licenses were purchased
5. Document the licensing source and key management contact in the client's record for future reference

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/mbPb6GUqn7Y`
- Attachments: ![image.png](../attachments/mbPb6GUqn7Y.mbPb6GUqn7Y/image.png) — **Microsoft Word Account Page — Office Activation Status**

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