Fix BirdEye Connector Installation Access Denied Error

draft · accounts-and-access access-deniedfolder-permission

Generated by docuprocessor (prompt article/v3) · 2026-04-22 11:30

Source thread

thread_id: spaces/AAAA05BdS6s/threads/GjZlauGyBwU · 2 msgs · first 2024-10-07 · participants: Tech ATech B

Tech A 2024-10-07 21:15

For MIDDLETOWN ORAL SURGERY , BirdEye tech Kiran uninstalled and then tried to reinstalled the BEConnector, but it was not letting, error " Access to the path is denied."... we have checked folders and process in LMI antivirus are added to the default policy, AV has been trump suspended, Folder permission was granted, but still giving the same error. Deleted full folder from program x86, also from appdata | local .

image/png Screenshot 2024-10-07 164534.png

**Screen Capture — Software Installation Failure** A Windows dialog box titled **"BE Connector Setup"** displays the error message: **"BE Connector Installation was not completed."** The error is shown with a red X icon and an **OK** button to dismiss. The background setup window shows a partial installation path of **C:\Program...** and references files **WinSvc\_Pull\_Job.exe** (dated 9/17/2024 6:31 AM) and **BEIWinPullPushApp.exe** (dated 9/17/2024 6:31 AM), with the installer file **BE Setup (2).exe** timestamped **10/7/2024 4:06 PM**.

Tech B 2024-10-07 21:16

sounds like a process is stil running and it cannot overwrite some files

---
title: "Fix BirdEye Connector Installation Access Denied Error"
category: accounts-and-access
tags: ["access-denied", "folder-permission"]
source_thread_id: "spaces/AAAA05BdS6s/threads/GjZlauGyBwU"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T11:30:57"
participants: ["Tech A", "Tech B"]
---

# Fix BirdEye Connector Installation Access Denied Error

## Problem

BirdEye Connector installation fails with "Access to the path is denied" error message and displays "BE Connector Installation was not completed" dialog. The vendor technician attempted uninstallation and reinstallation but encountered persistent access issues. Standard troubleshooting steps were already attempted including antivirus exclusions, temporary antivirus suspension, folder permission grants, and manual deletion of installation directories from Program Files (x86) and AppData\Local.

## Resolution

1. Check for running BirdEye processes in Task Manager and terminate any active BEConnector-related processes
2. Verify that all BirdEye services are stopped in Services.msc
3. Restart the computer to ensure all file handles are released
4. Run the installer as Administrator with right-click "Run as administrator"
5. If the issue persists, use Process Monitor to identify which specific files or registry keys are being denied access during installation

The root cause appears to be running processes that maintain file locks on BirdEye Connector files, preventing the installer from overwriting them during reinstallation.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/GjZlauGyBwU`
- Attachments: - ![Screenshot 2024-10-07 164534.png](../attachments/GjZlauGyBwU.GjZlauGyBwU/Screenshot 2024-10-07 164534.png) — **Screen Capture — Software Installation Failure**

Generated article

draft