Resolve DentaQuest Portal Password Reset Email Not Sending

draft · accounts-and-access password-resetaccount-lockoutvendor-contact

Generated by docuprocessor (prompt article/v3) · 2026-04-22 11:53

Source thread

thread_id: spaces/AAAA05BdS6s/threads/dCOwb_eLgoI · 4 msgs · first 2024-10-22 · participants: Tech ATech B

Tech A 2024-10-22 18:20

For Amazing Smile Dental Dentaquest issues, tried forgot password, but reset is not sending the email.

image/png Screenshot 2024-10-22 141635.png

**DentaQuest Web Portal — Password Reset Page** The screen displays a "Request Password Response" page from the DentaQuest web portal, showing a password reset request for the username **amazingsmile11816**, with two action buttons: **"Send Password"** and **"Cancel"**. A version/build identifier is visible: **X03\_90\_07\_D33**. No error codes or diagnostic indicators are present; the page appears to be rendering normally.

Tech B 2024-10-22 18:25

Have you try with the new portal and see if is the same? https://providers.dentaquest.com/onboarding/start/

Tech A 2024-10-22 18:53

they dont use this Link, is for providers they use https://govservices.dentaquest.com/, How ever we tried that link you Sent and we could received a code and updated the password.....BUT when we go back to the main link they use, same unknown username and pass

Tech B 2024-10-22 19:05

DentaQuest recently changed the portal, the old one as far as I understand shouldnt be working.

---
title: "Resolve DentaQuest Portal Password Reset Email Not Sending"
category: accounts-and-access
tags: ["password-reset", "account-lockout", "vendor-contact"]
source_thread_id: "spaces/AAAA05BdS6s/threads/dCOwb_eLgoI"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T11:53:49"
participants: ["Tech A", "Tech B"]
---

# Resolve DentaQuest Portal Password Reset Email Not Sending

## Problem
A client office was unable to receive password reset emails from the DentaQuest web portal when using the "forgot password" function. The office was attempting to reset credentials for username amazingsmile11816 through their usual portal at https://govservices.dentaquest.com/, but the password reset emails were not being delivered despite the portal showing a normal "Request Password Response" page.

## Resolution
1. Navigate to the new DentaQuest provider portal at https://providers.dentaquest.com/onboarding/start/
2. Complete the password reset process through this new portal - verification codes and password updates should work normally
3. Use the updated credentials to access the office's regular portal at https://govservices.dentaquest.com/

Note: DentaQuest recently changed their portal system. The old password reset functionality may no longer be operational, but credentials updated through the new portal should work across both systems.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/dCOwb_eLgoI`
- Attachments: - ![Screenshot 2024-10-22 141635.png](../attachments/dCOwb_eLgoI.dCOwb_eLgoI/Screenshot 2024-10-22 141635.png) — **DentaQuest Web Portal — Password Reset Page**

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