Resolve RDS Session Stuck Issues by Rebooting Problem Server

draft · remote-access rdpsession-managementreboot

Generated by docuprocessor (prompt article/v3) · 2026-04-22 11:54

Source thread

thread_id: spaces/AAAA05BdS6s/threads/-m5pqa4h6Jk · 8 msgs · first 2024-10-23 · participants: Tech ATech BTech C

Tech A 2024-10-23 18:49

@Sergey Starodub I am disconnecting the session for CATS-FD03 and it is still having the same situation, I noticed that pc is connecting to RDS08 the 3 times I did it. Any advise?

Tech B 2024-10-23 18:49

what situation?

Tech A 2024-10-23 18:50

Oh sorry, session stuck,, doccenter is stuck

Tech C 2024-10-23 18:51

I believe Chris had a similar issue, and it did not work until the user connected to another rds, I think rds08 is acting funny

Tech B 2024-10-23 18:52

ok, reboot that server. send an email to alloms@pdsmgmt.com saying that we need ro reboot that server, wait 5 min and reboot it

Tech B 2024-10-23 19:52

@Kevin Lopez was it rebooted yet?

Tech A 2024-10-23 19:53

it was rebooted, around 3:12 EST :0

Tech B 2024-10-23 19:54

thanks

---
title: "Resolve RDS Session Stuck Issues by Rebooting Problem Server"
category: remote-access
tags: ["rdp", "session-management", "reboot"]
source_thread_id: "spaces/AAAA05BdS6s/threads/-m5pqa4h6Jk"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T11:54:44"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Resolve RDS Session Stuck Issues by Rebooting Problem Server

## Problem
RDS sessions connecting to a specific server (RDS08) were experiencing stuck sessions where applications like DocCenter would become unresponsive. The issue persisted even after disconnecting and reconnecting sessions, with the workstation consistently connecting back to the same problematic RDS server. A colleague had previously experienced similar behavior with RDS08.

## Resolution
1. Send an email to alloms@pdsmgmt.com requesting permission to reboot the affected RDS server
2. Wait 5 minutes for approval
3. Reboot the RDS server
4. Verify that new sessions can connect normally without getting stuck

The server reboot resolved the stuck session issue. If users continue connecting to the same problematic server after other troubleshooting attempts fail, a server reboot is the recommended solution.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/-m5pqa4h6Jk`

Generated article

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