Fix NVR not recording after motion detection stops working

draft · equipment nvrrecording

Generated by docuprocessor (prompt article/v3) · 2026-04-22 12:01

Source thread

thread_id: spaces/AAAA05BdS6s/threads/Uj5TALl4l6U · 9 msgs · first 2024-10-24 · participants: Tech ATech B

Tech A 2024-10-24 15:59

HI, for Dental Group of Westchester, their NVR is not deleting old recordings to save new, all settings are looking good as far as I can tell, but this stopped saving new recordings last month, already try saving again all options and rebooting the NVR, but same, any suggestions? I see there is an option to format the drives, not sure if I should try that?

image/png image.png

The screen displays the **Advanced Settings** page under **Configuration > Storage** in what appears to be a Hikvision IP camera or NVR web interface. **"Enable HDD Sleeping"** is unchecked, **"Enable Overwriting"** is checked, and **Packet Time** is set to **10 minute(s)**. No error messages or warning indicators are visible.

Tech A 2024-10-24 15:59

(no text)

image/png image.png

The image shows a **calendar date-picker UI widget** displaying **September 2024**. The date **24** is highlighted in a **red square**, indicating a selected date. Several dates appear to have **small blue triangle indicators** in the upper-left corners, and a **red "Search" button** is visible at the bottom of the widget.

Tech B 2024-10-24 16:00

I would format the drive and see how it goes.

Tech A 2024-10-28 13:32

so I checked again today and is not recording anything still, drives are empty since I formatted both last time, but still hasn't recorded a single date, any ideas?

Tech B 2024-10-28 13:33

either drives are bad or the NVR is messed up. Did we reboot it?

Tech A 2024-10-28 13:35

yeah, I did last time I was checking it, everything on the logs appears to be fine, not sure if there is a way to tell more accurately

Tech B 2024-10-28 13:35

also, I think this NVR is something we installed within past year. You might want to speak with Ross, and he most likely will ask you to call Andy from the CCTV store we purchase these NVRs. If its still under the warranty, Andy (or his associate) will ask for a remote session to check. Its ok to do.

Tech A 2024-10-28 13:39

got it, will speak to Ross about it, thanks!

Tech A 2024-10-28 13:58

so the guy fixed it in like 2 mins lol, he changed the recording schedule to "blue" which says its for auto-switch but he said is really for continuous recording, works better for third party cameras he said, and now is recording, not sure why the previous settings stopped working all of a sudden, but its working now, it was set to "motion" before

image/png image.png

The screen displays a **Record Schedule** configuration interface for **[D1] IPCamera 01**, with recording **Enabled** and set to **Auto-Switch** mode across all seven days (Monday–Sunday), covering the full 24-hour period (0–24) as indicated by solid blue bars spanning each day's timeline. The schedule legend identifies six recording types: Auto-Switch (blue), Motion (green), Alarm (red), M|A (orange), Motion & Alarm (light blue), and Event (purple). No error codes or warning messages are visible; the interface shows a fully populated, uniform schedule with no gaps or alternate recording modes applied.

---
title: "Fix NVR not recording after motion detection stops working"
category: equipment
tags: ["nvr", "recording"]
source_thread_id: "spaces/AAAA05BdS6s/threads/Uj5TALl4l6U"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T12:01:58"
participants: ["Tech A", "Tech B"]
---

# Fix NVR not recording after motion detection stops working

## Problem
An NVR at a client office stopped saving new recordings after working properly for months. The system had "Enable Overwriting" enabled and other storage settings appeared correct, but no new recordings were being saved despite rebooting the NVR and reformatting the drives. The recording schedule was configured for motion detection, but the system was not capturing any footage even with empty drives after formatting.

## Resolution
1. Contact the CCTV vendor for remote support if the NVR is still under warranty
2. Change the recording schedule from "Motion" mode to "Auto-Switch" (continuous recording) mode
3. Configure the schedule to cover all seven days with 24-hour recording periods using the blue "Auto-Switch" setting
4. Verify recording begins immediately after applying the new schedule

The vendor technician explained that Auto-Switch mode works better with third-party cameras than motion detection mode, even though the motion detection settings may have worked previously.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/Uj5TALl4l6U`
- Attachments:
  - ![image.png](../attachments/Uj5TALl4l6U.Uj5TALl4l6U/image.png) — The screen displays the **Advanced Settings** page under **Configuration > Storage** in what appears to be a Hikvision IP camera or NVR web interface. **"Enable HDD Sleeping"** is unchecked, **"Enable Overwriting"** is checked, and **Packet Time** is set to **10 minute(s)**. No error messages or warning indicators are visible.
  - ![image.png](../attachments/Uj5TALl4l6U.3pootg3lk1Q/image.png) — The image shows a **calendar date-picker UI widget** displaying **September 2024**. The date **24** is highlighted in a **red square**, indicating a selected date. Several dates appear to have **small blue triangle indicators** in the upper-left corners, and a **red "Search" button** is visible at the bottom of the widget.
  - ![image.png](../attachments/Uj5TALl4l6U.1mRJ4yzpii0/image.png) — The screen displays a **Record Schedule** configuration interface for **[D1] IPCamera 01**, with recording **Enabled** and set to **Auto-Switch** mode across all seven days (Monday–Sunday), covering the full 24-hour period (0–24) as indicated by solid blue bars spanning each day's timeline. The schedule legend identifies six recording types: Auto-Switch (blue), Motion (green), Alarm (red), M|A (orange), Motion & Alarm (light blue), and Event (purple). No error codes or warning messages are visible; the interface shows a fully populated, uniform schedule with no gaps or alternate recording modes applied.

Generated article

draft