Resolve LogMeIn access loss after client password change

draft · remote-access lmivendor-contact

Generated by docuprocessor (prompt article/v3) · 2026-04-22 12:03

Source thread

thread_id: spaces/AAAA05BdS6s/threads/KJbEJh7d4UM · 2 msgs · first 2024-10-29 · participants: Tech ATech B

Tech A 2024-10-29 12:42

is Stanhope Family Dentristry under our support? I see only server in lmi and administrator password was changed

Tech B 2024-10-29 12:54

They called to give server access to a new IT company. Ross and Albert are aware. They have not officially canceled yet I believe.

---
title: "Resolve LogMeIn access loss after client password change"
category: remote-access
tags: ["lmi", "vendor-contact"]
source_thread_id: "spaces/AAAA05BdS6s/threads/KJbEJh7d4UM"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T12:03:02"
participants: ["Tech A", "Tech B"]
---

# Resolve LogMeIn access loss after client password change

## Problem
LogMeIn access to a client's server was lost after the administrator password was changed. Only the server remained visible in LogMeIn, but authentication failed due to the password change. The client had contacted support to provide server access to a new IT company but had not officially canceled services.

## Resolution
1. Verify the client's current support status with management before attempting to restore access
2. If the client remains under support, contact them to obtain the updated administrator credentials
3. Update the stored credentials in LogMeIn with the new password
4. If the client is transitioning to a new IT provider, coordinate the handoff process with management

Note: In this case, management was already aware of the client's request to provide access to a new IT company, though official cancellation had not yet occurred.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/KJbEJh7d4UM`

Generated article

draft