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thread_id: spaces/AAAA05BdS6s/threads/TRhpclV7SpI
· 10 msgs
· first 2024-11-04
· participants: Tech ATech BTech C
Tech A
2024-11-04 18:24
Hey guys, I have this PAN pc that doesn't want to turn on. I tried to run a startup repair, failed several times, tried to run a sfcscannow, failed too, tried to run a chkdsk, same thing. I also created a bootable usb drive to try to repair the OS, but it doesn't work, it's in a loop :/ what should I do? It's the PAN computer
https://bitrix.dentalht.com/workgroups/group/5/tasks/task/view/153434/
Tech A
2024-11-04 18:25
Not sure if it's better to have an onsite visit
Tech B
2024-11-04 18:28
whats the error? Do we have a picture of the screen?
Tech A
2024-11-04 18:28
There's no error, DELL bios screen shows up, then startup repair, then startup repair failed, and advanced options or turn off pc screen
Tech A
2024-11-04 18:30
This is not her screen, but she's getting this one
Tech A
2024-11-04 18:30
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image.png
**Windows Startup Repair failure screen** is displayed on a blue background. The message reads: **"Startup Repair couldn't repair your PC"** with instructions to press "Advanced options" or "Shut down." The log file path is listed as: **C:\Windows\System32\Logfiles\Srt\SrtTrail.txt**. Two buttons are visible in the lower right: **"Shut down"** and **"Advanced options."**
Tech A
2024-11-04 18:31
We are trying to fix this since 10am -.- takes too long to go to the next screen etc
Tech B
2024-11-04 18:35
have you checked in BIOS is the PC detects the HDD?
or have you ran the dell diagnostics?
Tech C
2024-11-04 18:46
And if do go to the BIOS you would need to make sure secure boot is off, which can prevent you from booting to usb stick. Either way, maybe we should ask them if they want onsite visit instead of continuing to troubleshoot.
Tech A
2024-11-04 19:00
Yes, diagnostic shown all fine. Secure boot was disabled, still doing the same thing -.- I asked them about an onsite visit, they accepted
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