Disable Windows Firewall to Restore Eaglesoft Connectivity After LogMeIn Firewall Changes

draft · remote-access logmeinfirewalleaglesoft

Generated by docuprocessor (prompt article/v3) · 2026-04-22 12:54

Source thread

thread_id: spaces/AAAA05BdS6s/threads/eQge-Dc9jis · 6 msgs · first 2024-11-15 · participants: Tech ATech BTech C

Tech A 2024-11-15 20:56

@all restarting the patterson services is not working to get eaglesoft back up and running, they are still unable to connect for DBM office

image/png image.png

**Patterson Server Status (EAGLESOFT)** dialog shows five services monitored: Database, Application, Image, and API servers all display **green indicators ("Running")**, while the **Patterson Assistant Server shows a red indicator ("Stopped")**. The Database Upgrade section shows **Service Status: Connected** and **Upgrade Status: Upgrade Not Needed**. Event log entries timestamped **11/15/2024 3:48–3:49 PM** record the sequence: API and Imaging services entered Stopped state, followed by Assistant Service cycling through Start Pending and Stopped states, then Database, Application, API, Database, and Imaging services returning to Running state — **Assistant Service did not return to Running**.

Tech A 2024-11-15 20:57

@all they have internet but only eaglesoft down, ideas?

Tech B 2024-11-15 20:58

Having same issue with Always BEautiful Smile office. I checked and firewall module in LMI is already disabled on the server o.O

Tech C 2024-11-15 21:01

turn off windows firewall for clients who are having issues all of a sudden. someone turned on the logmein firewall and when we turned it off the option to enable windows firewall was on so we left it and that cause it to turn on for clients who had it off on certain servers

Tech A 2024-11-15 21:02

that worked

Tech A 2024-11-15 21:02

gotcha,

---
title: "Disable Windows Firewall to Restore Eaglesoft Connectivity After LogMeIn Firewall Changes"
category: remote-access
tags: ["logmein", "firewall", "eaglesoft"]
source_thread_id: "spaces/AAAA05BdS6s/threads/eQge-Dc9jis"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T12:54:52"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Disable Windows Firewall to Restore Eaglesoft Connectivity After LogMeIn Firewall Changes

## Problem

Eaglesoft clients suddenly lose connectivity to the server despite Patterson services appearing to run normally. The Patterson Server Status dialog shows most services (Database, Application, Image, API) running with green indicators, but the Patterson Assistant Server displays a red "Stopped" indicator and fails to restart. Clients report being unable to connect while internet connectivity remains functional. This issue affects multiple offices simultaneously.

## Resolution

1. Access the affected server via LogMeIn or direct console
2. Open Windows Firewall settings
3. Turn off Windows Firewall for the network profile(s) in use
4. Test Eaglesoft client connectivity

The root cause is LogMeIn firewall module changes that automatically enable Windows Firewall when the LogMeIn firewall is disabled, affecting servers that previously had Windows Firewall turned off.

## References

- Source discussion: `spaces/AAAA05BdS6s/threads/eQge-Dc9jis`
- Attachments: - ![image.png](../attachments/eQge-Dc9jis.eQge-Dc9jis/image.png) — **Patterson Server Status (EAGLESOFT)** dialog shows five services monitored: Database, Application, Image, and API servers all display **green indicators ("Running")**, while the **Patterson Assistant Server shows a red indicator ("Stopped")**. The Database Upgrade section shows **Service Status: Connected** and **Upgrade Status: Upgrade Not Needed**. Event log entries timestamped **11/15/2024 3:48–3:49 PM** record the sequence: API and Imaging services entered Stopped state, followed by Assistant Service cycling through Start Pending and Stopped states, then Database, Application, API, Database, and Imaging services returning to Running state — **Assistant Service did not return to Running**.

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