Fix TDO workstation installation path mapping error

draft · practice-management tdopath-mappingunc-path

Generated by docuprocessor (prompt article/v3) · 2026-04-22 13:04

Source thread

thread_id: spaces/AAAA05BdS6s/threads/OWUIcXW_rJE · 5 msgs · first 2024-11-20 · participants: Tech ATech B

Tech A 2024-11-20 15:47

@all Hey Guys, Have anyone install TDO workstation for any office? I am having a hard time with Orange County Endodontics, I am installing TDO and mapped the drive \TDOfficeData with letter S:, Se the path for installation C:\Program Files (x86)\TDOffice, ran this as admin, mapped using the host instead of the ip as says in kb https://kb.tdo4endo.com/article.php?id=304 and also I ran the .exe from the main shared older, svr22, but I have the same error, any ideas guys?

image/png image.png

**TDO Installation Setup – Version 12.0.0.40 x64** is displayed, configured for **Workstation** installation type with Server path `S:\TDOOfficeData` and Workstation path `C:\Program Files (x86)\TDOffice`. A **red error icon** appears next to the requirement: *"The specified path is not the same as the TDO SQL Server databa..."*, and a pop-up dialog repeats this message in full: *"The specified path is not the same as the TDO SQL Server database. Please check the folder of your TDO SQL Server installation and use the same location mapped for the workstation."* A second requirement, **"User Account Control is turned on,"** is also listed with a warning indicator visible.

Tech B 2024-11-20 15:49

firewall maybe?

Tech A 2024-11-20 15:57

I tried that, didnt work :(

Tech B 2024-11-20 15:57

then call TDO

Tech A 2024-11-20 16:18

The resolution:, even in the KB says to map the folder using the S: letter, the support from TDO told me the software cannot read it properly in that way, so we have to use the UNC path for the server folder, \\SVR22\TDOOfficeData instead of S:\...

---
title: "Fix TDO workstation installation path mapping error"
category: practice-management
tags: ["tdo", "path-mapping", "unc-path"]
source_thread_id: "spaces/AAAA05BdS6s/threads/OWUIcXW_rJE"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T13:04:01"
participants: ["Tech A", "Tech B"]
---

# Fix TDO workstation installation path mapping error

## Problem

TDO workstation installation fails with error "The specified path is not the same as the TDO SQL Server database. Please check the folder of your TDO SQL Server installation and use the same location mapped for the workstation." This occurs when using a mapped drive letter (S:\TDOOfficeData) for the server path during installation, even when following the official KB documentation that recommends mapping with a drive letter.

## Resolution

Use the UNC path instead of the mapped drive letter for the server path during TDO workstation installation:

1. In the TDO Installation Setup, configure the Server path field with the UNC path format: `\\SVR22\TDOOfficeData`
2. Do not use the mapped drive letter format (S:\TDOOfficeData) even though the KB documentation suggests this approach
3. Complete the installation with the UNC path

The TDO software cannot properly read mapped drive letters during installation and requires the full UNC path to validate the server database location.

## References

- Source discussion: `spaces/AAAA05BdS6s/threads/OWUIcXW_rJE`
- Attachments: - ![image.png](../attachments/OWUIcXW_rJE.OWUIcXW_rJE/image.png) — **TDO Installation Setup – Version 12.0.0.40 x64** is displayed, configured for **Workstation** installation type with Server path `S:\TDOOfficeData` and Workstation path `C:\Program Files (x86)\TDOffice`. A **red error icon** appears next to the requirement: *"The specified path is not the same as the TDO SQL Server databa..."*, and a pop-up dialog repeats this message in full: *"The specified path is not the same as the TDO SQL Server database. Please check the folder of your TDO SQL Server installation and use the same location mapped for the workstation."* A second requirement, **"User Account Control is turned on,"** is also listed with a warning indicator visible.

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