Fix OMSVision NovaPDF printer does not exist error

draft · practice-management omsvisionprintersetup-procedure

Generated by docuprocessor (prompt article/v3) · 2026-04-22 13:04

Source thread

thread_id: spaces/AAAA05BdS6s/threads/bcaq6nvWwDo · 3 msgs · first 2024-11-21 · participants: Tech ATech B

Tech A 2024-11-21 16:01

Guys GM - For premier OMS Stratford, they got a new computer and they're getting this pop up message every time they log in - I tried installing NovaPDF, got listed under printers & scanners but still, any ideas what to do here?

image/png image.png

**OMSVision® 19.1.396** displays a dialog box with an informational (blue "i") icon and the message: **"NovaPDF printer does not exist!"** A single **OK** button is present to dismiss the alert. No error code is displayed beyond the application version number in the title bar.

Tech B 2024-11-21 16:32

No idea. Plz call support

Tech A 2024-11-21 16:58

Alrighty, I called support, they installed the printer with through CMD and they get it up and running - all good now, thank you

---
title: "Fix OMSVision NovaPDF printer does not exist error"
category: practice-management
tags: ["omsvision", "printer", "setup-procedure"]
source_thread_id: "spaces/AAAA05BdS6s/threads/bcaq6nvWwDo"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T13:04:28"
participants: ["Tech A", "Tech B"]
---

# Fix OMSVision NovaPDF printer does not exist error

## Problem
OMSVision® 19.1.396 displays an error dialog with the message "NovaPDF printer does not exist!" every time users log in on a new computer. The error appears even after installing NovaPDF through normal methods and confirming the printer is listed under Windows printers & scanners.

## Resolution
Contact OMSVision support for assistance. The standard Windows printer installation does not resolve this issue. Support will install the NovaPDF printer through command line methods to properly integrate it with OMSVision.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/bcaq6nvWwDo`
- Attachments: - ![image.png](../attachments/bcaq6nvWwDo.bcaq6nvWwDo/image.png) — **OMSVision® 19.1.396** displays a dialog box with an informational (blue "i") icon and the message: **"NovaPDF printer does not exist!"** A single **OK** button is present to dismiss the alert. No error code is displayed beyond the application version number in the title bar.

Generated article

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